ROI Specialist / HIM ROI

Job Posting

Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: pride in what we do, knowing every moment matters here. We invite you to become part of Connecticuts most comprehensive healthcare network.

Position Summary:

Processes requests for medical record and itemized bill copies in a timely and efficient manner, ensuring accuracy and providing the highest quality customer service. Safeguards and protects the patients right to privacy by validating written authorizations ensuring that only authorized individuals obtain medical records and other protected health information (PHI) with proper authorization, as outlined by Health Information Management Department policies, HIPAA, Federal and State Statutes. Enters all requests properly in Epic to ensure timely processing and tracking.

Position Responsibilities:

Key Areas of Responsibility

• Processing Requests Receives, sorts, opens and reviews all documented requests; To ensure HIPAA compliance, logs all cases in Epics Release of Information (ROI) tracking module, determines appropriateness of all requests then process same within 2-5 days. Demonstrates adherence to established policies and procedures related to ROI. Maintain less than 10 requests on the 30 day report.
• Quality Assurance - Performs self-quality checks on work to assure accuracy of the release, confidentiality, proper tracking in ROI database and appropriate invoicing.
• Customer Service - Communicates (Educates, updates, responds to inquiries) with internal/external customers (patients, attorneys, law enforcement, auditors, insurance company representatives and other members of the Hartford Healthcare team) effectively and efficiently in a professional and courteous manner regarding requests, as needed, providing high quality customer service via phone/fax/mail or in-person. Properly respond to departmental emails and voicemails in a timely manner. Responsible for answering incoming calls, directing calls to appropriate associates, mail distribution, assist and answer walk-in visitors inquiries & requisition of supplies.
• Education - Actively participate in educational sessions regarding HIPAA or other regulatory requirements and other Release of Information training programs/initiatives.
• Performs other duties that relate to the daily functioning of the ROI unit.

Working Relationships:

Job Title of Individual(s) Reports To: Mgr Disclosure Mgmt for ROI (HH), Site Leader HIM (SVMC HHCAH CHH), Supervisor HIM (HOCC/MSMC)

Nature of Supervision: Individual contributor

Qualifications

Requirements and Specifications:

Education:

• High School Diploma or Equivalent required

Experience:

• Minimum Previous experience in a medical office or HIM department
• 2-3 years Clerical experience in a Health Care setting.
• Knowledge of release of information regulations, both Federal and State.
• Good communication skills, both written and verbal.

Preferred:

• 2-3 years experience in Health Information Management field.
• Medical Terminology coursework required.
• Knowledge of release of information regulations, both Federal and State.
• Good communication skills, both written and verbal.