Customer Service Representative

Are you interested in a position where you can put your detective skills to work, put out fires, and change the world all in one day? If so, you are looking in the right place! Schweitzer Engineering Laboratories seeks a Customer Service Representative to support our Sales and Customer Service division. We are looking for a values-driven, positive, and motivated professional who embodies strong attention to detail and problem-solving skills and will strive to provide excellent service to our customers.

As a Customer Service Representative, a typical day might include the following:

• Providing world-class customer care to both internal and external customers.
• Engaging in regional customer support activities, including accurate entry of orders & quotes, RMA's, pricing negotiation, contract negotiation, and creation/maintenance of customer unique specifications.
• Communicating with customers and sales representatives on deliverables and any additional customer service issues with some work direction from supervisor and peers.
• Complete and pass required Customer Service Representative process certifications provided by SEL.
• Using judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems.
• Assisting with customer feedback tracking and driving to customer satisfaction.

This job might be for you if you:

• Have a minimum of 1 year of customer service experience.
• Have an associate degree or related business experience.
• Have strong computer skills.
• Can travel regionally up to 10% of the time.
• Can learn concepts and technical details of products.
• Have strong writing, proofreading, documentation, and communication skills.
• Can learn new skills and assume new responsibilities.
• Can work cooperatively in a team environment.
• Have experience with ERP or CRM tools.
• Have experience in a technical sales environment.

Location

This position is located in Pullman, WA. Nestled in Eastern Washington, offering an exceptional quality of life. Embrace the charm of small-town living with spacious surroundings, no traffic hassles, and easy access to outdoor adventures in nearby mountains, rivers, and forests. Plus, benefit from excellent schools and universities in the area.

Competitive pay. Superior benefits. Inspiring work.

People are at the core of our company and we hire employee-owners. We welcome you to learn more about how we support employees.

• We’re 100% employee owned. Retirement benefits include an employer funded stock ownership plan (ESOP) and personal 401(k) options.
• We offer top tier medical, prescription, dental, vision, life, and disability insurance.
• We recognize the importance of a healthy life balance and offer: 10 paid holidays, annual vacation accrual starting at 12 days, 9 paid sick days, and paid family and medical leave that covers 90% of your pay.
• We foster growth and development of our employees through avenues such as STEM courses, apprenticeships, tuition assistance, and engineering development programs.
• Ask our team about other benefits including wellness, fertility, adoption, and flexible spending benefits.

Pay Range Data

We anticipate filling this position as a Customer Service Representative I at $26.75 – $32.00 per hour. Our salary ranges are determined by job, responsibility, and location. We base our starting pay offer and title on location and job-related factors such as candidate experience, training, knowledge, and skills.

Communication with Applicants

We communicate with all applicants. If you do not receive a response about your application, please check your SPAM filter or reach out to us at View email address on aiapply.co.

SEL is an Equal Opportunity Employer: Vets/Disabled.