Smart Mobility Hub - Tolling Technology Senior Manager

We Are: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services - all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Over 500,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at You Are: A tolling technology professional with strong program leadership capabilities and experience delivering complex electronic toll collection, back-office modernization, roadside systems, customer service operations technology, and interoperability initiatives. You understand the technical and operational environment of tolling agencies and infrastructure operators and can translate business and technology requirements into executable delivery plans. You are comfortable leading multidisciplinary engineering and consulting teams, managing client stakeholders across technology and operations, establishing governance, resolving delivery challenges, and driving measurable outcomes. You bring deep tolling technology knowledge, operational discipline, sound judgment, financial awareness, and a collaborative leadership style that helps teams perform at their best. The Work: Lead delivery of tolling technology modernization programs — including back-office platform implementations, MLFF/AET roadside deployments, customer service operations technology, and interoperability integrations — from planning through implementation and operational transition. Manage program governance, scope, schedule, budget, risks, dependencies, quality, forecasting, and executive reporting. Lead and support technology modernization initiatives spanning tolling back-office systems (CSC, violations, collections), customer service operations technology (contact center platforms, CRM, self-service digital channels, omnichannel engagement), roadside and MLFF systems, interoperability hubs, revenue assurance, data analytics, and AI/ML-enabled tolling operations. Lead cross-functional teams spanning systems architecture, software engineering, systems integration, operations, customer service technology, data and analytics, and organizational change management. Develop tolling technology delivery plans, system integration roadmaps, business cases, technical operating models, functional and non-functional requirements, and phased implementation strategies. Partner with tolling agency and private-sector technology stakeholders to identify operational and technology improvement opportunities and translate them into sustainable, scalable delivery outcomes across tolling and customer service platforms. Support strategic pursuits, proposals, solutioning, estimates, staffing plans, presentations, and oral defenses. Contribute to Smart Mobility Hub tolling technology offerings, reusable assets, reference architectures, credentials, accelerators, and thought leadership across tolling back-office, roadside, and customer service operations technology domains. Coach consultants and managers, strengthen delivery capability, and promote consistent project management and quality practices. Use data and forward-looking performance indicators to improve decision-making, accountability, and delivery predictability. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirement Here’s What You Need: A minimum of 8 years of experience in tolling technology, electronic toll collection, back-office or roadside systems, customer service operations technology, transportation systems integration, or a closely related infrastructure technology field. A minimum of 5 years of experience leading tolling technology programs, systems integration projects, PMOs, delivery workstreams, or technology modernization initiatives in a tolling or transportation context. Experience managing client stakeholders, cross-functional teams, budgets, schedules, risks, quality, and delivery reporting. Experience with at least one of the following: tolling back-office platforms, electronic toll collection technology, customer service operations technology (contact centers, CRM, self-service), MLFF/AET roadside systems, interoperability frameworks, violations and collections systems, or revenue assurance platforms. Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate’s Degree, must have equivalent minimum 6-year work experience Bonus Points If: You have hands-on experience with electronic toll collection technology, customer account management platforms, billing, violations processing, enforcement workflows, interoperability protocols (e.g., E-ZPass, ETAN), contact center or CRM systems, self-service digital channels, or revenue assurance platforms. You have experience supporting tolling authorities, transportation agencies, state departments of transportation, concessionaires, or public-private partnerships. You have experience with design-build, field deployment, testing, commissioning, acceptance, or complex system integration. You have experience applying Power BI, predictive analytics, AI/ML-enabled tools, computer vision, cloud-native platforms, or AI-powered service automation to improve tolling technology delivery, customer service operations, or revenue performance. You have experience with Agile, SAFe, ERP modernization, PMO transformation, or enterprise change initiatives. You have PMP, PgMP, SAFe, or other relevant professional certification. You have participated in IBTTA, ITS America, AASHTO, or related transportation industry organizations. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 11/05/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture Role Location Annual Salary Range California $132,500 to $302,400 Colorado $132,500 to $261,300 Connecticut $132,500 to $261,300 District of Columbia $141,100 to $278,200 Illinois $122,700 to $261,300 Maine $112,900 to $222,500 Maryland $132,500 to $261,300 Massachusetts $132,500 to $278,200 Minnesota $132,500 to $261,300 New York $122,700 to $302,400 New Jersey $141,100 to $302,400 Ohio $122,700 to $241,900 Virginia $122,700 to $278,200 Washington $141,100 to $278,200 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at View phone number on click.appcast.io or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity and ... Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. #J-18808-Ljbffr Accenture PLC