Lead Client Service Coordinator

About FACE FOUNDRIÉ:

FACE FOUNDRIÉ is an efficient + effective focused facial bar that provides affordable, approachable and accessible skincare in a modern + inclusive environment.

FACE FOUNDRIÉ specializes in all things face; facials, lashes, brows and skincare. We're setting the new standard in the growing $9 billion skincare services industry with a vision to establish an unparalleled presence across the nation. Our goal is to provide efficient and effective services in a modern, open concept, meeting clients wherever they are in their skincare journey. What sets FACE FOUNDRIÉ apart is our commitment to delivering innovative and effective cutting-edge services. We've been featured in FORBES, Entrepreneur, Marie Claire, and have performed over 360,000+ services in the last year. The brand currently has 75+ locations open and is continuing to expand nationwide.

FACE FOUNDRIÉ is seeking individuals that are passionate about skincare, driven by innovation, and eager to be part of a company that is making a positive impact in the skincare industry. Join us as we continue to redefine the skincare industry because we believe when you feel good, you do good.

Operations:
Greets guests in a timely and friendly manner
Assist the Manager in scheduling needs, cuts that need to be made throughout the day and assigning team breaks.
Assists the Manager with inventory counts, ordering products, Amazon order, receiving products
Maintain a high level of Skin ID cards to follow up for education and retain clients for future visits.
Responsible for achieving store and individual sales goals.
Responsible for monitoring professional and retail product inventory and supply usage.
Coaching team in customer service protocols and ensure consistency for each client
Identify opportunities for growth within staffing for growth, average ticket and rebooking.
Demonstrates high standards for customer service

Training:
Assist in training Front Bar Receptionist to ensure they are confident in providing exceptional customer service including selling product, service and memberships
Teach all new and existing Front Bar Receptionists on opening/closing procedures including cleanliness standards and creating, updating and maintaining tasks lists.
Assist the Manager in holding the team accountable on service, product and membership sales
Assist the Manager in ensuring FACE FOUNDRIÉ standards are completed
May conduct product, retail and membership training to Front Bar Receptionists and Estheticians.
Work with the Manager on implementing ongoing training in store
Meets or exceeds financial metrics including: service revenue, average ticket, guest count, guest retention, rebooking, retail revenue
Identifies opportunities for growth within staffing and store sales

Marketing:
Execute comprehensive marketing plans to drive foot traffic, increase sales, and enhance brand awareness.
Utilize various marketing channels, including social media, email campaigns, and partnerships, events to promote national and local promotions + brand initiatives

Content Creation:
Create on brand social media content
Ensure all print and digital promotional materials are on brand and approved
May submit marketing and creative requests

Event Coordination:
Plan and execute events to increase brand awareness, client bookings, etc.
Participate in in-store and off site events to increase brand awareness

Position Requirements
1-2 years of prior leadership and/or marketing experience
Availability to work onsite events (Nights and weekends)

Job type: Full time