Global Customer Experience Director - AI-Powered RevOps

Semtech is repositioning its customer experience to drive growth through a globally consistent, AI-enabled organization. You will lead a team of 15–20 CX specialists and partners to ensure every commitment to customers and distributors is fulfilled reliably. You will architect a tiered service model, integrate CRM/ERP processes across regions, and apply AI/RPA to reduce routine work while increasing visibility into order-to-cash health. This is a strategic, revenue-focused leadership role.