General Manager

About rag & bone

From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream. We still believe in the same principles we started with the easy elegance of classic British tailoring, the authenticity of American workwear, and the originality of our home city, New York. As New Yorkers, community and authenticity have become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future.

Job Summary

The General Manager is responsible for representing the brand by embodying the rag and bone culture, customer experience, and lifestyle. He/she is responsible for managing the operational execution of the store, ensuring exceptional customer experiences and driving profitable top-line sales growth. Additionally, they coach and develop all associates and managers while creating an environment in which all team members are able to collaborate and consistently deliver best in class customer experiences. The General Manager oversees our Melrose flagship location. The General Manager is to exemplify service standards, management practices, and store execution; he/she should stand as an example for the rest of the region.

Responsibilities

Brand Experience

• Builds customer loyalty through in store experience
• Demonstrate product knowledge and ensure delivery of this knowledge to staff
• Ensure an elevated level of sales and services is practiced by all associates. Lead by example.
• Represents the brand and ensures team members are embodying the brand spirit in all interactions with customers and peers.
• Maintains a store(s) which stands as a demonstration of ideal execution and service standards within their region.
• Maintain a one company/one experience perspective in all customer service interactions Driving the Business
• Formally and informally conduct market research and competitor analysis.
• Ensures store is operating in a fiscally responsible manner and with integrity.
• Ability to analyze all sales reports and data to determine the needs of the business and partner in setting strategies.
• Identifies, creates and manages the execution of all store business plans which drive performance results and maximize business opportunities.

Leadership

• Build and maintain good communication with members of corporate team
• Stands as an example of excellence in management and execution.
• Knows and follows company policies and procedures including store safety standards, back of house standards, stock, sales and HR policies. Ensures team is educated on all and managers are able to confidently speak to all.
• Leads team through change and challenges
• Solution oriented. Address problems proactively and with potential solutions.
• Responsible for success and results of all areas of the business. Knows when to delegate and when to take ownership and responsibility.
• Maintain a leadership presence on the sales floor
• Identifies and communicates opportunities for improvements in all areas of the business

Operations

• Be intimately familiar and able to perform and train staff on all store operations tasks from register to stock room.
• Ensure all company policies, procedures, initiatives, directives, are communicated and executed.
• Ensures cash handling and register procedures are maintained and executed accurately at all times.
• Ensures integrity of payroll procedures
• Responsible for store schedule and always ensuring adequate floor coverage
• Delegates appropriately to ensure efficiency of store operations and to develop team members

People Staffing & Development

• Coach and develop retail associates to meet store goals
• Lead the recruitment, onboarding, training and development of all staff
• Provides regular feedback, coaching and counseling on performance
• Resolves all HR and employee issues in a timely and effective manner, partnering with HR and Area Manager when necessary.
• Work with the HR to process new hire paperwork, status changes, departures and all other people admin processes.
• Directly responsible for the management and success of all store employees
• Ensure you are building a candidate pipeline via networking, interviewing, etc.
• Operates as a mentor and trainer for new managers and stores.

Visual Merchandising

• Works closely with VM and buying teams to advise on product assortment and displays based on customer demographics/market

Requirements

• Minimum 5 years specialty retail experience with 5+ years in a management role
• Experience managing in a commissioned based environment
• Experience managing multiple locations or a flagship location
• Demonstrated ability to drive sales and grow business
• Demonstrated ability to motivate, lead and develop team
• Luxury or contemporary management experience preferred
• Proven experience leading a product and customer centric sales environment
• Ability to lift at least 30lbs, carry , push, pull, squat, kneel, twist, turn, climb, crawl, reach, and bend

Rules we live by

Be a Good Human | Be original, be authentic. Stand for diversity, equitability & inclusivity

Have No Fear | Innovate and solve problems

Own Every Decision | Work together and get results

Quality Matters | Not only with product, but we see it in our people

Make Shit Happen | Be disciplined, be competitive

Benefits

• Paid Time Off
• Clothing Allowance
• Generous Employee Discount
• Paid Parental Leave
• Membership to Calm and access to other wellness benefits
• Medical, dental, vision and ancillary benefits
• 401k

Salary

The target salary for this role is between $115,000 and $130,000 based on candidates' experience and expectations.

rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.