Medical Support Assistant

Medical Support AssistantAnsible Government Solutions, LLC (Ansible) is currently recruiting Medical Support Assistants (MSA) to support the Santa Rosa VA Clinic located at 3841 Brickway Blvd, Santa Rosa, CA 95403. Working hours are Mon-Fri, 8:00am-4:30pm. Weekend coverage may be required on a rotational basis. Competitive packages are available for qualified candidates.Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers' success as if it is their own.ResponsibilitiesActs as the designated scheduler and receptionist, responsible for the performance and coordination of appointment scheduling in accordance with the VHA Directive 1230, Outpatient Scheduling and Process and Procedures. Front desk duties which may vary at each location depending on the individual clinic needsAdherence to VA publicationsAnswers all phone calls in a timely manner for scheduling requests on a daily, Mon-Fri basis and charts in patient’s CPRS chart as requiredWorks with Lead Scheduler to achieve all patient communications are completed on time and appropriatelyWorks with Lead Scheduler and scheduling/reception team to ensure all schedulers/receptionists are competent and represent the VA in a positive, proactive demeanorParticipates in quality improvement as requested, in order to ensure that the SF VA Health System is in compliance with all performance measures established by the SFVAHS, Vision 21, VA Central Office, JCAHO, OSHA, SOARS, and Inspector GeneralAdheres to the SF VA Health System Policy and Procedural Memorandums and the directives and policies set by JCAHO, OSHA, and Hybrid-Title 38Provides quality customer service for all patients; patient families; VA Staff, contractors, physicians, fellows, residentsQualificationsCitizen or Resident of the United States of AmericaAbility to speak clearly, hear and write EnglishUtilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 45-60 wpm with minimum errorsHeavy phone and computer usage, often simultaneouslyFamiliarity with medical terminology, hospital terminology and/or clinicsTechnically proficient in the skills necessary to fulfill the government's requirements; will be provided training by the SFVAHS on appointment management, VA policy and proceduresMinimum 6 months experience with medical appointment scheduling in a medical settingCertified Medical Assistant (CMA) or comparable training is PREFERRED but not requiredAbility to pass a required level of security clearance (NACI-level background check)No sponsorship availablePay Range: $16.46 - $28.21 hourlyAll candidates must be able to: Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift. Lift up to 50 lbs from floor to waist. Lift up to 20 lbs. Carry up to 40 lbs a reasonable distance. Push/pull with 30 lbs of force.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.