Design Consultant

Process Design Consultant

Hybrid Position (Minimum 3 weekdays - Onsite per Week)

Position Details:

• Position: Process Design Consultant
• Industry: Banking / Financial Services
• Job Duration: 12 Months (Possible Extension/Conversion)
• Location: Chandler, AZ 85224 (Hybrid – Minimum 3 weekdays Onsite)
• Schedule: Monday – Friday (Business Hours)
• Pay Range: $85-88/hour
• Interview Process: Video Interview followed by In-Person Interview

Project Scope / Day-to-Day Responsibilities:

• Design, build, and continuously improve IT infrastructure processes.
• Develop efficient, control-aligned, and outcome-focused workflows.
• Create process documentation, activity-level workflows, and operational standards.
• Embed risk controls into business processes to minimize operational risk.
• Develop KPIs and metrics to monitor process performance and health.
• Partner with Engineering, Delivery, and Risk teams to improve operational efficiency.
• Analyze complex workflows and recommend process improvements.
• Support governance initiatives and drive adoption of standardized processes.
• Identify process bottlenecks and implement continuous improvement initiatives.

Required Skills:

• Experience in Process Engineering / Process Improvement.
• Experience with process mapping and workflow design.
• Knowledge of governance, controls, and risk management.
• Ability to decompose and optimize complex business processes.

Nice to Have Skills / Experience:

• IT Infrastructure or Technology Operations experience.
• Lean, Six Sigma, ITIL, or Continuous Improvement experience.
• Experience developing KPIs, dashboards, and process metrics.
• Systems thinking and end-to-end process design experience.

Benefits:

• The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.