24-Hour Licensing Specialist (Client Care Surveyor)

24-Hour Licensing Specialist (Client Care Surveyor)

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! Are you passionate about protecting the safety and health of individuals with Intellectual and Developmental Disabilities (IDD) in Oregon? Do you have experience reading, interpreting, and applying Federal and State laws, rules, regulations, policies, and/or procedures? Has your background provided you with professional level verbal and written communication skills? Do you have critical thinking skills? Do you have outstanding organizational and time management skills? Then, we want to hear from you!

Note: A cover letter is required, (please limit it to only two pages.) Failure to submit the required cover letter will result in disqualification of your application.

To review the full list of duties and responsibilities, please click here to view the Position Description (PD).

What makes this job interesting & exciting?

• Your duties will vary from one day to the next.
• You will travel locally and across the state.
• Ensuring the health and safety for individuals who experience intellectual and/or developmental disabilities.
• Opportunity to strengthen your professional written and verbal communication skills.
• The team has grown significantly in the last two to three years, and we are adjusting to a variety of skill levels amongst our staff. You will be part of improving our processes and team dynamics.

Summary of Duties

The Office of Developmental Disabilities Services (ODDS), Licensing Unit, oversees a statewide program responsible for licensing and the quality of care in programs serving individuals with intellectual/developmental disabilities this includes the licensing of adult and child foster homes, and 24-hour residential facilities. It oversees and is responsible for the Medicaid agency certification of agencies and the endorsement of 24-Hour Residential programs, Supported Living programs, Employment programs and Professional Behavior Support Services. It also certifies Support Service Brokerages throughout the state. Through licensing and certification, the ODDS Licensing team ensures that providers of services comply with requirements for federal and state reimbursement. The ODDS Licensing team conducts complaint investigations and determines necessary corrective action up to and including civil penalties or revocation of a license or certificate.

As a 24-Hour Licensing Specialist, you will:

• Work with a team, either as a team member or a team leader.
• Work collaboratively within a team and independently.
• Conduct on-site reviews of programs to monitor and ensure compliance.
• Conduct inspections resulting from complaints received from local offices, consumers, families, or citizens to ensure the health and safety of individuals with developmental disabilities and continuing compliance.
• Write reports and keeping records in databases such as ASPEN.
• Determine when plans of improvement need to be developed and submitted by the service provider.

Minimum Qualifications

A valid driver's license and acceptable driving record is required for this position.

Three years of experience in areas related to nursing, social work, counseling, occupational therapy, speech therapy, physical therapy, developmental disabilities, dietetics/nutrition, or sanitation.

AND

One of the following:

• A Bachelor's degree in a health or human services field. OR
• A license as a Registered Nurse.

Note: LPN certification and/or experience will not meet the minimum qualifications.

Essential Attributes

• Attention to detail for following verbal and written directions, creating grammatically correct and legally appropriate documentation, etc.
• Experience reading, interpreting, and applying Federal and State laws, rules, regulations, policies, and/or procedures.
• Experience communicating clearly and cross culturally in writing, directly, or virtually including demonstrated technical writing skills and experience adjusting/adapting your communication style based on the audience's communication style/needs and the information being shared.
• Experience working with regulatory compliance including having the responsibility for licensing compliance and/or conducting investigations.
• Experience working independently and as a member of a team.
• Experience using critical thinking skills to perform job duties.
• Experience using organizational and time management skills to manage your workload and coordinate with others.

Attention all candidates! A cover letter is required, (please limit it to only two pages.) Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history. Failure to submit the required cover letter will result in disqualification of your application.

• Please upload a resume or complete the work history profile. Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range during the Equal Pay Assessment (previously known as Pay Equity Assessment). If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application. After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.
• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.

• The job posting closes at 11:59 PM (PDT/PST) on the close date. Immediately after you submit your application, be sure to respond to the two questionnaires relating to public records requests and veterans' preference. These questions are necessary to complete the application process.

Working Conditions

• You must have a valid license to drive and maintain an acceptable driving record.
• Your typical work schedule will be Monday – Friday, 8:00 a.m. – 5:00 p.m. Pacific Standard Time (PST).
• Your work will have a Hybrid work format that includes, office work, and some work that can be conducted remotely.
• During the nine-month training period, you are required to work onsite at our Salem office for the first six months. The remaining three months of training may include a hybrid work schedule at a local office or other approved location, depending on training completion, work performance, manager approval, and operational needs. After training, your official workstation will be at the Salem office, though hybrid work at a local office or other alternative location may be considered based on work performance and business needs. In all cases, the ability to report to the Salem office is required whenever business or operational needs depend on onsite activities.
• You will travel frequently locally and across the state.
• You may travel overnight to complete projects.
• You will need to adjust your work week to accommodate evening meetings or travel as necessary.
• You will use of a computer and an electronic calendar.
• You will be a mandatory reporter of abuse and neglect of children, seniors, and other adults with disabilities.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
• A valid driver's license and acceptable driving record is required.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary