Desktop Support Analyst

Job Description

Job Description

We are looking for a Desktop Support Analyst to join a manufacturing environment in Stow, Ohio on a contract assignment. This role will focus on hands-on desktop support, workstation updates, and end-user assistance to help complete a defined backlog of systems in a timely manner. The ideal candidate brings strong technical troubleshooting skills, experience with Windows environments, and the ability to coordinate effectively with site teams to keep hardware refresh and support activities moving forward.

Responsibilities:

• Provide on-site desktop support for users by diagnosing and resolving hardware, software, and operating system issues.

• Update and configure Windows 10 and Windows 11 workstations to meet current technical and business requirements.

• Manage a defined queue of devices requiring attention and complete system work within established project timelines.

• Perform workstation setup, reconfiguration, and validation to ensure devices are ready for end-user use after updates.

• Support Active Directory tasks such as user account assistance, access checks, and basic device-related administration.

• Apply configuration standards and document completed work to maintain consistency across supported systems.

• Coordinate with business units and local stakeholders to schedule device availability and improve completion rates for remaining machines.

• Escalate complex technical problems when needed and communicate progress, risks, and blockers to project leads.

• Hands-on experience in desktop support within a corporate or manufacturing environment.
• Working knowledge of computer hardware, including installation, troubleshooting, and replacement of desktop components.
• Experience supporting Microsoft Windows 10 and Windows 11 operating systems.
• Familiarity with Active Directory for basic user and device support tasks.
• Understanding of configuration management practices and standardized workstation deployment processes.
• Ability to manage multiple support tasks efficiently in a fast-paced, deadline-driven Contract assignment.
• Strong communication skills with the ability to work directly with end users and cross-functional teams.