Director Sales Operations

Location: Scottsdale, AZ 85258 (on-site) Type: Full-time Hours: 8:00 AM to 4:30 PM Reports to: Chief Executive Officer Position Summary The Director of Sales Operations owns deal flow, pipeline management, and CRM data integrity across all sales motions. Sales Operations functions as a separate line from Sales and does not carry a quota. The role maintains the pipeline of record, delivers a weekly revenue review to the CEO, and provides the pipeline analysis Marketing uses to allocate resources. Key Responsibilities Own the deal flow process: stage definitions, entry and exit criteria, required fields, and deal categorization rules. Maintain a single authoritative pipeline across all sales tracks and deal types. Own the CRM as the sales system of record, including configuration, reporting, field standards, and data hygiene audits. Define what Sales Operations needs from the sales team, set the cadence, and follow up on gaps. Flag account overlap between sales tracks before client impact. Build and maintain the forecast, and report accuracy against closed revenue. Report pipeline coverage, stage conversion, cycle length, average contract value, and win and loss reasons. Deliver a weekly CEO review: pipeline health, movement, forecast against plan, deals at risk, and decisions required. Give Marketing the pipeline analysis behind channel, segment, and spend decisions. Build executive and board dashboards, and reduce manual reporting over time. Build and manage the Sales Operations team as volume requires. Required Qualifications Five or more years in sales operations, revenue operations, or business operations. Minimum two years owning a pipeline or forecast end to end. Hands-on CRM administration experience, including pipeline configuration, custom properties, workflows, and reporting. HubSpot or Salesforce preferred. Demonstrated ability to build and maintain an accurate revenue forecast. Advanced spreadsheet skills and experience with BI or reporting tools. Experience presenting to executive leadership on a recurring cadence. Track record of driving process adoption across sales teams without direct reporting authority. Bachelor's degree or equivalent experience. Located in or willing to relocate to the Scottsdale, Arizona area. Preferred Qualifications Experience in B2B healthcare technology, revenue cycle, health IT, or payer and provider software. Experience supporting multiple concurrent sales motions. Familiarity with outbound sales tooling and its effect on CRM data quality. Experience at a company scaling past ten million in revenue. Performance Measures Forecast accuracy against closed revenue. CRM data completeness and accuracy against defined standards. Deal conflicts and categorization errors identified before client or compensation impact. Timeliness and quality of weekly executive reporting. Compensation and Benefits Base salary of $100,000 to $140,000 per year, commensurate with experience, plus performance bonus. Health, dental, vision, and life insurance. 401(k). Unlimited PTO and parental leave. Wellness program, Friday lunch, and snacks. XpertDox is an equal opportunity employer. #J-18808-Ljbffr XpertDox