Intake Coordinator

Job Description

Job Description

About the Position

We are a Care Management program servicing Long Island, looking for a warm, organized, detail-oriented Spanish Speaking Intake Coordinator to join our Hempstead team.

This is a great opportunity for someone who enjoys working with families, solving problems, navigating services and insurance requirements, and making sure participants receive the services they need.

Responsibilities

• Oversee and manage the Care Management intake process, including reviewing referrals, determining eligibility, and coordinating enrollment.

• Serve as a Care Manager during the initial months of joining, including conducting monthly home visits and providing ongoing support to members and families.

• Collaborate with families, providers, therapists, community organizations, and Medicaid Managed Care Plans to coordinate services.

• Conduct assessments and develop individualized Care Plans.

• Maintain accurate, complete, and timely documentation of all care management activities.

• Ensure compliance with DOH, Health Home, and applicable regulatory requirements.

• Attend weekly virtual trainings, team meetings, and program updates to remain informed of policies, procedures, and service requirements.

• Assist in developing and maintaining a comprehensive list of available services, providers, and community resources to help Intake staff appropriately direct referrals based on each individual's needs and eligibility.

Who We're Looking For

• Kind, positive, dependable, and highly detail-oriented

• Strong problem-solving skills and a "get it done" attitude

• Comfortable communicating with families and navigating paperwork

• Experience with government programs, insurance, healthcare, social services, psychology, or case management is a plus

• Bilingual Spanish

• Have a bachelor's degree

• Strong organizational and computer skills

• Able to work independently and as part of a supportive team

What We Offer

• Approximately $27/hour

• Full-time (starting as part-time)

• Full benefits package

• Generous paid holidays

• Supportive team and full training on systems and requirements

• Potential for growth

• Meaningful work helping individuals and families access services