Inside Sales Specialist (Korean/English Bilingual)

Job Title: Inside Sales Specialist

Location: Lincolnshire Office – 625 Heathrow Drive, Lincolnshire, IL 60069

Introduction:

LS ELECTRICAMERICA (“LSEA”), previously known as LG Industrial Systems, a global manufacturer and supplier of electrical equipment and products, is looking to establish its presence in the North American market under its own brand name. The establishment of the US based office in 2013 was a significant step toward this goal.

Job description/overview:

The Inside Sales Specialist plays a critical role in supporting LSEA’s growth and market share expansion by delivering exceptional customer service and ensuring a seamless customer experience. Providing responsive, reliable, and efficient service is a key competitive advantage that enables LSEA to differentiate itself from competitors and strengthen customer relationships.

The Inside Sales Specialist serves as a primary point of contact for customers and LSEA Sales Representatives, supporting both pre-sales and post-sales activities. This role collaborates closely with internal teams, Marketing, and management to identify sales opportunities, streamline sales processes, and maximize revenue.

Key responsibilities include managing existing customer accounts and sales relationships, maintaining high levels of customer satisfaction, and proactively addressing customer needs. The position also coordinates customer inquiries related to quotations, order status, inventory availability, returns and material authorizations (RMA), and service requests. By anticipating customer needs and providing timely, effective solutions, the Inside Sales Specialist helps strengthen customer loyalty, improve operational efficiency, and drive sustainable business growth.

• Products EP: Electrical Components including Vacuum Circuit Breaker, Air Circuit Breaker, Molded Case Circuit Breakers, and Switchgear/Transformer products to all users.

Key Responsibilities

PMS Order Processing, Delivery and Logistics Management

• Receive customer orders and enter, update and manage them in PMS, the project order management system.
• Verify order quantities, prices and delivery dates, and update order information as needed.
• Monitor order progress from receipt through shipment and delivery.
• Support the management of outstanding orders, returns, invoices, transportation and logistics.
• Coordinate production and shipment schedules with the Korean headquarters, including the production team.
• Work with sales, logistics, quality and other relevant teams to resolve order-related issues.

Customer Service and Sales Support

• Respond to customer and sales representative inquiries by phone and email.
• Provide information on pricing, delivery dates and products, and assist with preparing quotations.
• Follow up on customer requests and issues through resolution.
• Assist with new customer registration and account information management.
• Support customers using a basic understanding of product functions and alternative products.

Data and Document Management

• Prepare and manage purchase orders, quotations, shipping documents and delivery documents.
• Accurately record and maintain customer inquiry histories and order data.
• Prepare and distribute sales and order status reports.
• Identify process improvements and support operational efficiency.

Qualifications

• Entry-level to associate-level candidates or candidates with experience in order management, customer service or a related field.
• Ability to review numbers and data accurately and with attention to detail.
• Ability to identify changes in order information and work priorities and respond promptly.
• Ability to find solutions to customer inquiries or issues and follow up through to resolution.
• Strong communication skills with customers, the Korean headquarters and relevant teams.
• Proficiency in Excel and other office applications.

Preferred Qualifications

• Experience in order processing, customer service or delivery management.
• Experience in logistics, shipping, transportation or delivery.
• Experience using PMS, ERP or similar business systems.
• Experience in preparing quotations and providing sales support.
• Understanding of power and automation products and related industries.
• Ability to write emails and communicate in both English and Korean

Compensation : Company offers a competitive salary based on experience.

Other benefits:

• 100% Employer covered Health, dental and vision insurance
• 401K matching
• Long/short term disability insurance
• Life insurance
• Company paid vacation

LS Electric America Inc. is an equal opportunity employer.