Service Writer

Service Writer Opportunity

Taylor Northeast is the mid-Atlantic and New England's premier dealer of forklifts, container handlers, railcar movers, industrial floor cleaning machines, and much more. Headquartered near Reading, Pennsylvania with multiple branch facilities from Baltimore to New Hampshire, we sell, rent, service, and rebuild a range of custom and heavy duty material handling equipment that is unlike any other company in the industry. And we are fortunate to have an equipment lineup that is backed by the best service technicians and parts support teams in the Northeast.

We are currently seeking a Service Writer for our east Baltimore, MD shop. Applicant should have experience in a service department, preferably with a background in industrial scrubbers and sweepers repair and service.

Responsibilities

• Provide technical advice and resolution of a wide range problems in a timely manner to customers
• Manage warranty claims with the OEMs
• Work with sales and administrative personnel to ensure the customers' needs are addressed correctly the first time
• Evaluate needs of each customer on an individual basis
• Continue education on new products and lines offered by the company by attending necessary training
• Ability to clearly explain repair issues to customers with varying technical backgrounds
• Responsible for coordinating PM schedules for all customers
• Maintain shop and road repair schedules in order to ensure to maximize efficiencies of labor, supplies and overall cost

Skills and Qualifications

• Customer service skills are paramount
• Strong technical background and aptitude preferably with floor scrubbers and sweepers
• Experience working in a service department
• Strong communication skills
• Solid negotiating capabilities
• Strong technical capacity to quote repair
• Solid problem solving and trouble-shooting skills
• Proficient with Microsoft Word and Excel
• Results driven

Benefits

• Competitive salary which is commensurate upon experience
• 401(k) with company match
• Health insurance (majority paid for by the company)
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Employee Referral program

ABOUT US Taylor Northeast is proud to be a flagship member of the H&K Equipment Group, a fast-growing network of four operating companies that employs hundreds of experts at businesses located throughout the US. Our companies' primary specialties include full-service, cradle-to-grave coverage of heavy-duty and customized material handling equipment. From the nation's busiest ports, to its largest mills, to its biggest infrastructure projects, you'll find our equipment wherever you find materials on the move. We are an equal opportunity employer.