Lead Economic Support Specialist

LEAD ECONOMIC SUPPORT SPECIALIST

Kenosha County is seeking a Lead Economic Support Specialist. This role offers a meaningful opportunity to make a direct impact on individuals and families in our community. As a key resource within the Economic Support team, you will use your expertise to guide colleagues, support complex casework, and ensure that clients receive timely, accurate access to essential public assistance programs. This position is ideal for someone who enjoys problem-solving, mentoring others, and taking on leadership responsibilities while still staying connected to day-to-day client service. If you are looking to grow professionally, expand your leadership skills, and play a vital role in supporting community wellbeing, this position offers a rewarding next step in your career.

3 YEARS OF EXPERIENCE AS AN ECONOMIC SUPPORT SPECIALIST IS REQUIRED.

2026 Hiring Range: $25.65 - $29.15 per hour

Position Summary and Job Duties

The Lead Economic Support Specialist, reporting to the Economic Support Program Manager, processes public assistance cases completely, accurately, and timely in accordance with both state and federal policies. This position trains, assists, and mentors co-workers in case processing and helps to interpret certain policies. The Lead Economic Support Specialist also answers client questions or concerns on cases and completes intake interviews and eligibility reviews. Job duties include:

• Ensures cases are processed, opened, and closed timely and correctly
• Answers computer, eligibility, and policy questions from co-workers
• Answers call center calls and completes interviews with clients
• Processes verifications and documents
• Mentors and trains new employees
• Reviews and discusses processes and task assignments for new employees
• Intakes and processes new applications for benefits
• Enters application information into CARES Worker Web and determines what verifications are needed
• Interviews customers who need benefit renewals and reviews and updates all their case information
• Updates cases with the date paid and the payment type
• Works on daily task assignments which include team alerts, online renewals, online change reports, team emails, paper mail, and online documents
• Conducts dashboard monitoring and processing daily
• Completes state reports and attends local and state meetings as needed
• Collaborates with other leads in the Wisconsin Kenosha Racine Partnership Income Maintenance Consortium
• Performs other duties as required or assigned

Success Factors

Knowledge of:

• CARES Worker Web, Forward Health, and Host on Demand
• Electronic case file, KIDS information data system, Data exchange, Department of Health Services, and Department of Children and Families training
• Web Intelligence, Web Access Management System, Income Maintenance training, and client scheduling system
• Local policies and procedures
• Office software programs and state computer systems

Skill in:

• Organization and time management
• Mathematics
• Decision-making
• Customer service and communication
• Verbal and written communication
• Microsoft Office Suite, including Word, Excel, and Outlook
• Coaching and training

Ability to:

• Multitask
• Be adaptable
• Display good judgement and professionalism at all times
• Work well in a team
• Work effectively with people of various cultural and socioeconomic backgrounds
• Adhere to strict confidentiality and computer security guidelines
• Perform audits of case records and report outcomes to management
• Manage changing duties and assignments
• Communicate effectively with partner agencies
• Work respectfully in a diverse and inclusive environment

Job Requirements, Education, Training and Experience

Required Education and Experience

• High school diploma or GED equivalent
• At least 3 years of Economic Support Specialist experience
• Customer service experience

Preferred Education and Experience

• Associate degree in Human Services, Sociology, or related field

Benefits

• Health, dental and vision insurance effective first of month following 30 days of employment with the ability to reduce premium contribution through participation in a wellness program
• Flexible Spending Accounts
• Employee Assistance Program
• Paid Time Off
• Paid Volunteer Time
• Twelve Paid Holidays
• Retirement Plan: Participation in the Wisconsin Retirement System which includes county-paid life insurance
• Tuition Reimbursement

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The position involves light physical demands, such as exerting up to 25 pounds of force occasionally, and up to 10 pounds of force frequently

Selection Process

• Application Review - Qualifying
• Oral Interview - Qualifying
• Background Check - Qualifying
• Drug Screen - Qualifying

If you require accommodations at any point in the selection process because of a disability, please notify Human Resources in advance for arrangements.

To learn more about the Kenosha County Division of Workforce Development Economic Support Program, please visit:

Applications must be submitted no later than Monday, June 22, 2026, at 12:00 noon.

Kenosha County is a Wisconsin Retirement System participating employer. Your participation is required, which includes an employee contribution.

The pay grade for this position is NE9 (Min. $25.65 – Max. $32.65 per hour).

We are located in Kenosha County, an expanding community along the shores of Lake Michigan and less than an hour away from Milwaukee and Chicago. To see why Kenosha County is a great place to live, work, and play, please visit: or

Thank you for your interest in employment with Kenosha County!

Equal Opportunity Employer


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