Revenue Cycle Liaison -Hospital Operations | Full-Time | Days

Revenue Cycle Liaison

The Staff Pad is proud to partner with a reputed healthcare provider in Las Vegas, NM and we are looking to hire an experienced Revenue Cycle Liaison to serve as the primary link between on-cycle revenue cycle teams and external revenue cycle vendors. In this role, you will coordinate vendor requests, routes claim and account-related actions to the appropriate internal teams, and ensures timely resolution to support accurate reimbursement. Success in this role requires strong organizational skills, cross-functional communication, and a solid understanding of the end-to-end revenue cycle.

Key Responsibilities:

• Serve as the primary contact for all revenue cycle vendor requests, reviewing and triaging inbound requests
• Maintain a tracking log for vendor requests, documenting status, ownership, timelines, and resolutions
• Route vendor requests to the appropriate internal teams with clear action items and deadlines
• Monitor open requests daily and escalate overdue items to leadership
• Confirm completion of vendor requests and provide same-day resolution updates
• Coordinate claim and account-level activities, including corrected claims, documentation, authorizations, and required follow-up
• Coordinate the creation, review, distribution, and archiving of revenue cycle reports
• Fulfill approved vendor report requests and maintain documentation of all report distributions
• Manage user access for revenue cycle systems, including new accounts, role changes, and terminations
• Maintain an up-to-date user access roster for all revenue cycle platforms
• Submit, track, and confirm system access requests with vendors and IT partners
• Ensure timely processing of user access terminations and escalate delays when necessary
• Monitor system updates, payer policy changes, and workflow modifications, coordinating staff communications and maintaining change logs
• Track system updates, payer policy changes, clearinghouse updates, and workflow modifications
• Assess operational impacts of updates and coordinate timely staff communications
• Maintain a change log documenting system updates, communications, and follow-up actions
• Partner with leadership to ensure staff receive updates before new processes or system changes take effect
• Maintain knowledge of revenue cycle vendors, services, timelines, and internal workflows
• Represent the revenue cycle team in vendor meetings, documenting outcomes and action items
• Ensure compliance with HIPAA, privacy regulations, and hospital security policies
• Keep leadership informed of vendor activity, unresolved issues, access management, and operational concerns
• Maintain organized documentation within SharePoint or the designated document management system
• Work collaboratively with internal teams and external vendor partners; no direct supervisory responsibilities
• Perform other duties as assigned

What We Are Looking For:

• Education & Experience: Associate's degree in Healthcare Administration, Business, Health Information Management, or a related field preferred; equivalent experience considered
• 12 years of healthcare revenue cycle experience, including billing, accounts receivable, cash posting, or vendor coordination
• Strong knowledge of revenue cycle processes & Proficiency in MS Office Suite
• Experience with practice management and patient accounting systems (eCW, Medhost, TruBridge, Athena) preferred
• Familiarity with clearinghouse platforms (Availity, Waystar), ERA/835 files, payer portals, user access management, and reporting tools preferred

Additional Skills & Attributes:

• Excellent organizational, written, verbal, and cross-functional communication skills
• Vendor relationship management, project coordination, and problem resolution
• High attention to detail with the ability to manage confidential information and system access securely
• Ability to manage multiple priorities in a fast-paced environment & to participate in virtual and occasional on-site meetings with vendors and internal teams
• Proficiency with standard office technology and digital document management
• Comfortable with extended computer use and sedentary office work

What You Can Expect:

Exceptional patient care starts with a team that feels valued, supported, and empowered - backed by comprehensive compensation and benefits every step of the way Benefits Medical, Rx, Dental, Vision, Life & AD&D Insurance Retirement Plans PTO, Leave of Absence Maternity/Disability Leave Flexible Spending Account Join a team that values collaboration, accountability, and professional growth. If you're looking for an opportunity to make a meaningful impact while advancing your career with a respected healthcare organization, we'd love to hear from you. Apply today!