Patient Account Specialist

Job Description

Job Description

Join IVX Health as a Patient Account Specialist (Remote)

Monday–Friday | Regular Business Hours

Are you a detail-oriented, patient-focused professional with healthcare experience? Join a team that's transforming the infusion experience for patients with chronic conditions like Rheumatoid Arthritis, Crohn's Disease, and Multiple Sclerosis.

IVX Health is seeking a Patient Account Specialist to support our billing and revenue operations with a strong focus on patient satisfaction. This full-time role can be performed remotely or in a hybrid model, with a consistent Monday–Friday schedule during standard business hours.

What You'll Do

• Serve as a key point of contact for patients regarding billing questions, payment plans, and account resolution
• Respond to inbound calls and proactively reach out to patients to collect past-due balances and arrange payments
• Review and explain Explanation of Benefits (EOBs) to patients in a clear and supportive manner.
• Run monthly patient statements and work closely with front office, insurance follow-up, and prior authorization teams to ensure smooth reimbursement workflows.
• Identify and assist patients with copay assistance programs, grants, and financial support resources.
• Maintain accurate, timely records while ensuring HIPAA compliance and Medicare guidelines.
• Support overall department goals by collaborating with internal teams to enhance the patient financial experience.

What You Bring

• 2–3 years of clerical or administrative experience in a healthcare setting (strongly preferred)
• High school diploma or equivalent
• Strong understanding of coinsurance, deductibles, and copays
• Familiarity with payer portals such as NaviNet, Availity , and EOBs
• Experience working within HIPAA, Medicare, and insurance compliance frameworks
• Tech-savvy with proficiency in Microsoft Outlook and Office
• Excellent communication skills, a collaborative spirit, and a positive, proactive mindset

Pay is based on factors such as market location, job-related knowledge, skills, and experience, and is benchmarked against similar organizations in our size and industry. It is not typical for an individual to be hired at or near the top of the posted range, as compensation decisions depend on the facts and circumstances of each case. In addition to cash pay, full-time regular employees are eligible for 401(k), health benefits, and other company-provided benefits.

Patient Account Specialist Pay Range

$20—$23.50 USD

About IVX Health

IVX Health is a national provider of infusion and injection therapy for individuals managing chronic conditions like Rheumatoid Arthritis, Crohn's Disease, and Multiple Sclerosis. We're transforming the way care is delivered with a focus on patient comfort and convenience. Our commitment to exceptional care extends to our employees as well—we empower our team to thrive while living our core values: Be Kind, Do What's Right, Never Settle, Make It Happen, and Enjoy the Ride.

Our Mission: To improve the lives of those we care for by redefining the care experience

Our Vision: To be the nation's preferred destination for pharmaceutical care of complex chronic conditions

Our Commitment: To deliver an unmatched care experience with a foundation in world class service and clinical excellence

Benefits We Offer

• Comprehensive Healthcare – Medical, dental, and vision coverage, including prescription drug plans and telemedicine services.
• Flexible Savings Options – Choose from Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA) to manage healthcare costs.
• Supplemental Protection – Accident, critical illness, and hospital indemnity plans to provide additional financial security.
• Dependent Care FSA – Pre-tax savings for eligible childcare and dependent care expenses.
• 401(k) Retirement Plan – Secure your future with a competitive company match.
• Disability Coverage – Voluntary short-term and long-term disability plans to protect your income.
• Fertility and Family Support – Resources and benefits designed to support fertility care and family planning.
• Life and AD&D Insurance – Financial protection for you and your loved ones.
• Counseling and Wellness Support – Free resources to support emotional, physical, and financial well-being.
• Education Assistance – Tuition reimbursement and certification support to help you grow in your career.
• Continuing Education – Access to a CEU library for ongoing professional development.
• Charitable Giving and Volunteer Program – Matched donations and paid volunteer time off to support causes you care about.
• Employee Referral Bonus – Earn rewards for helping us find top talent.

Note: Benefits may vary by employment type. Contact HR for details on eligibility and coverage.

EEO STATEMENT

IVX Health is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. IVX Health wants to have the best available people in every job, and we make employment decisions on the basis of business needs, job requirements, individual qualifications, and merit. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status, or any other legally protected category in accordance with applicable federal, state, or local laws. IVX Health prohibits discrimination, harassment, or retaliation of any kind based on any of these characteristics. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship and all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment.