ServiceNow Process Lead
$65 - $75 per hourKforce
DescriptionKforce has a client in NYC that is seeking a ServiceNow Process Lead.Responsibilities:* Lead the design and delivery of ServiceNow Service Catalog, Request Fulfillment, and Knowledge Management processes for a large-scale enterprise transformation program* Facilitate workshops with business stakeholders, service owners, and fulfillment teams to define target-state processes and requirements* Own and manage the process backlog, translating business requirements into clear, build-ready user stories* Drive prioritization, release planning, and implementation of catalog items, request workflows, and knowledge management capabilities* Partner with analysts, developers, and testing teams to ensure successful solution design, build validation, and deployment readinessRequirements* 8+ years of ServiceNow experience, including large-scale implementations of Service Catalog, Request Management, and Knowledge Management* Proven experience leading ITSM workstreams and facilitating ServiceNow design workshops and requirements gathering sessions* Strong knowledge of ServiceNow out-of-the-box capabilities, new platform features, and best practices* Experience prioritizing, rationalizing, and managing complex service catalogs and request fulfillment processes* Demonstrated leadership skills with experience managing core project teams, delegating work, and driving delivery in enterprise environmentsJob TypeContractCompensation65 - $75
Vacancy posted 14 hours ago
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