Staff Systems Engineer- Microsoft365/MDM

Responsibilities

Since H-E-B Digital Technology's inception, we've been investing heavily in our customers' digital experience, reinventing how they find inspiration from food, how they make food decisions, and how they ultimately get food into their homes. This is an exciting time to join H-E-B Digital. We're using the best available technologies to deliver modern, engaging, reliable, and scalable experiences to meet the needs of our growing audience.


As a Staff Systems Engineer, you'll provide end-to-end support to systems design & infrastructure, identify solutions to complex problems, and effectively propose paths forward to drive outcomes. You will recommend improvements to established frameworks for designing, testing, maintaining, and implementing systems related to H-E-B infrastructure business processes, operations, and systems, and ensure the highest levels of availability, performance, and security.


Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.


Do you have a:


HEART FOR PEOPLE... you can serve as technical authority and coordinate work for a group of engineers?


HEAD FOR BUSINESS... you make sound, mature technical judgments that result in significant impact?


PASSION FOR RESULTS... you can deliver sweeping technical initiatives with minimal guidance?


We are looking for:


- 7+ Years of experience or relevant and transferrable skills preferred


- Established career professional that exhibits a deep understanding of functional area


- Skilled communicator who brings clarity to projects and ideas


What is the work?


Design & Development / Information Technology:

• Contributes to the overall systems design strategy and architecture specifically for more complex and interconnected systems
• Designs infrastructure systems supporting H-E-B business processes, operations, and network-based product systems
• Evaluates operating systems, databases, utilities software, or system management tools the perspective of best practices and on an ongoing basis to ensure business needs are met
• Provides guidance on analyzing, testing and debugging to junior engineers as required
• Evaluates / tests / debugs / implements applications programs supporting H-E-B infrastructure business processes, operations, and network-based product systems
• Guides the team with analyzing, installing, configuring, and maintaining operating systems, databases, utilities software, or system management tools for large-scale changes to technologies/ infrastructure
• Writes custom code/scripts
• Contributes to the development of technology roadmaps in designs and implementations
• Ensures the team adheres to architected technology roadmaps in designs and implementations
• Serves as technical subject matter expert (SME) for cross-functional IT Teams; assists with / troubleshoots systems-related issues and maintenance
• Assists in writing and communicating common goals and direction for team
• Applies experience / knowledge of available technologies to provide detailed specifications for proposed solutions; assists in creating / presenting hands-on demonstrations for proposed solutions
• Assists with the selection of vendors by conducting thorough vendor comparisons
• Monitors internal and vendor service level objectives (SLOs) and agreements (SLAs) for complex/ larger scale solutions; identifies / resolves SLO / SLA gaps
• Monitors system performance for productivity issues; identifies potential solutions; collaborates & guides with vendors, other Digital Teams to implement them
• Contributes to the development of best-in-class security, backup, and redundancy strategies
• Promotes H-E-B standards and procedures
• Leads and manages complex projects requiring specialized technical knowledge
• Coordinates with technical / non-technical Partners and clients to determine business requirements
• May lead project teams and work cross functionally with other teams to achieve success. Takes responsibility for team and project decisions. Highly visible within their organization
• Works independently with general direction. Coaches and mentors' other engineers in engineering techniques, processes, and new technologies; enables others to succeed
• Interviews, mentors, and provides Partner feedback to ensure the efficient operation of the team
• Manages and supports a mix of COTS, SaaS, and internal software and services
• Usage of cost-benefit analyses in order to develop cost-efficient systems for specific projects.
• Performing quality control procedures to make sure that all systems are operational and efficient
• Developing system control features that set and maintain quality standards for an organization
• Interacting and working with a wide range of people, like management, vendors, clients and IT staff
• Extensive hands-on experience with the Jira suite
• Strong understanding of APIs

What is your background?


- A related degree or comparable formal training, certification, or work experience


- 7+ years of related systems experience


Do you have what it takes to be an H-E-B Staff Systems Engineer?

• Advanced/Subject Matter Expertise of Mobile Device Management (Omnissa Workspace ONE preferred)
• Advanced knowledge of all things Microsoft (Microsoft 365, Security, Compliance, Entra)
• Advanced scripting and automation experience (e.g., Powershell or Python for automated installation, configuration, hardening, and maintenance tasks)
• Strong knowledge of networking technologies (OSI network layers, TCP/IP)
• Strong knowledge of various operating systems and their impact / implications
• Strong knowledge of best practices related to system security measures, and with system administration, performance tuning, and monitoring
• Advanced communication skills
• Advanced analytical and problem-solving skills
• Effective time management and prioritization skills
• Project management skills are a plus
• Ability to work efficiently in a fast-paced technical environment with increasing support demands and complexity
• Ability to manage multiple priorities and assigned tasks to meet deadlines and objectives
• Ability to provide guidance and coach a team of junior engineers
• Ability to work on significant projects and act as a technical owner. Provides regular mentorship to teams and is seen as a trusted leader by their organization. Creates/updates standards and practices for the department
• Strong knowledge of Agile process

Can you...


- Function in a fast-paced, retail, office environment


- Travel by car or plane with overnight stays


- Work extended hours; sit for extended periods


- Work rotating and on-call schedules


11-2024