Member Transportation Specialist

Job Description

Job Description

Join Auburn Clinic - Still We Care as a Member Transportation Specialist – Driving Change and Supporting Recovery!

Job Title: Member Transportation Specialist (NEMT)

Location: Auburn, WA

Reports to: Member Engagement Services Manager

Salary Range: $26/hour. WCDC provides medical, dental, and vision insurance; PTO, sick leave, paid holidays, jury duty, and bereavement leave; a 401(k) retirement plan; short‑term and long‑term disability; an Employee Assistance Program (EAP); a quarterly incentive program; and tribal‑discretion COLA adjustments.

About Auburn Clinic - Still We Care

At Auburn Clinic - Still We Care, we're committed to transforming lives by providing compassionate, patient-centered care where it's needed most. Our clinic and mobile units deliver essential medication-assisted treatment and behavioral health services, empowering our community members to reclaim their lives and achieve long-term recovery. As a Member Transportation Specialist , you'll ensure safe, reliable transportation for our members, playing a vital role in connecting them to care.

Position Summary

In this role, you'll transport members safely and compassionately between clinic and mobile unit locations. This is more than a driving job—it's an opportunity to build relationships, offer support, and make a lasting impact on every member you serve. Flexibility is key as you'll help ensure our services are accessible across the Auburn area and surrounding regions.

What You'll Do

Member Transportation & Safety

• Safely transport members to and from clinics, mobile units, and approved locations.
• Assist members with entering and exiting vehicles, ensuring safety and comfort.
• Adhere to traffic laws and clinic policies to maintain a safe and timely transportation schedule.

Supportive Member Engagement

• Greet members warmly, offering respect, compassion, and dignity throughout their journey.
• Address member inquiries and concerns professionally and empathetically.
• Collaborate with clinical and administrative teams to ensure seamless care.

Operational & Administrative Excellence

• Conduct pre- and post-trip vehicle inspections, reporting issues promptly.
• Maintain accurate records of mileage, routes, and member interactions.
• Support clinic operations as needed, including deliveries or other administrative tasks.

What You'll Bring

• High school diploma or equivalent required.
• Valid Washington State driver's license with a clean driving record, with exceptional driving skills and knowledge of safe driving practices.
• One year of driving experience, ideally in a transportation or customer service role. (Preferred)
• Current or attainable First Aid and CPR certification.
• Strong interpersonal and communication skills to engage with members and team members.
• Proficiency in basic computer skills, including Microsoft Office applications.
• Ability to adapt quickly to different team environments and handle multiple responsibilities efficiently.
• Needs to be able to work the day and evening shift.
• Familiarity with serving diverse populations and working in healthcare or recovery settings.

Why Join Us?

• Make a Difference : Be a vital part of helping members access life-changing care and support.
• Dynamic Role : Enjoy a variety of responsibilities as you serve the Auburn community and beyond.
• Collaborative Team : Join a supportive, mission-driven organization that values your contributions.
• Growth Opportunities : Develop new skills and advance your career in a rewarding environment.

Tribal Hiring Preference:
We Care Daily Clinics is proud to support and honor Tribal sovereignty and self-determination. American Indian and Alaska Native applicants will be given preference in hiring, in accordance with applicable Tribal and federal laws. We encourage Native community members, descendants, and dependents to apply and join our mission-driven team.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. The requirements listed above are representative of the minimum knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to satisfactorily perform the essential functions of the job according to specific company requirements. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, disability, or marital status.

We Care Daily Clinics is an equal opportunity employer committed to fostering an inclusive, supportive environment for both members and staff.