Associate Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start  Caring. Connecting. Growing together.  

The  Associate Patient Care Coordinator is responsible to the Practice Administrator and provides appointment scheduling, patient registration, cashiering, answers incoming calls and performs other related clerical functions. This primary role provides front office support functions. 

Schedule:  Monday-Friday, 8-hour shift between the hours of 6:30am-5pm EST. Schedule to be determined by manager upon hire.

Location : 503 Greenwood Trace, Whiteland, IN

Primary Responsibilities: 

• Answers telephones and either responds to the inquiry, directs the caller to the appropriate personnel, or initiates a triage slip for response by medical personnel; retrieves voicemails and answers/routes them as needed
• Answers incoming questions about the organization and provides callers with the address, directions, and other information
• Schedules appointments and enters the appointment date and time into a computerized scheduler or appointment book
• Telephones or send text messages to patients to remind them of appointments
• Instructs new patients in completion of medical history and information forms; collects updates from current patients
• Schedules follow-up appointments
• Greets and directs patients, salespeople, and visitors
• Receives payments on accounts
• Makes change, cashes checks, and issues receipts to patients
• Reviews medical records for completeness, assembles records into standard order, and files records in designated areas according to applicable alphabetic and numeric filing systems
• Requests/pulls patient medical records for next-day appointments; files medical records upon completion
• Records when appointments have been filled or canceled
• Enters patient information into the computer; retrieves data as needed
• Confers with doctors, nurses, and other health personnel to ensure complete, current, and accurate medical records
• Confirms patient insurance eligibility with insurance companies
• Receives forms documenting patient visits and computes the amount due from each patient and the insurance company
• Records payments received and prepares reports of transactions
• Updates the billing system to include details of the services provided or procedures performed on the patient
• Receives, sorts, and routes mail, and maintains and routes publications
• Attends meetings and participates on committees as requested
• Reviews current literature and attends training sessions and seminars to keep informed of new developments in the field
• Performs other related duties and responsibilities as directed
• Complies with all company policies and procedures regarding HIPAA and handling of PHI
• Complies with all company policies and procedures regarding handling of cash or other payments 

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• High School Diploma/GED
• 2+ years of customer services experience and/or experience working in a healthcare environment 

Preferred Qualifications:

• Healthcare or medical office experience
• EMR experience 
• Knowledge of medical terminology

Soft Skills:

• Ability to prepare reports and routine business correspondence
• Ability to interact and communicate with a variety of people, both on a one-on-one basis and in meetings and group presentations; must be able to relate to and work with ill, emotionally upset, and sometimes hostile people
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to follow direction
• Ability to think logically in order to troubleshoot, analyze situations, and make appropriate decisions
• Proficient computer skills, including working knowledge of Microsoft Office Suite, e-mail systems, and web-based programs
• Ability to handle multiple tasks simultaneously

Physical Demands:

• Ability to work in a fast-paced office environment
• Ability to stand and sit for periods of time and to move intermittently throughout the workday
• Strong sensory skills, such as visual acuity, good hearing, and dexterity
• Ability to occasionally push, pull, lift, move, and/or carry up to 15 pounds with or without assistance
• Good speaking and listening skills
• Ability to perform focused work with close attention to detail
• Ability to operate office equipment, including computers, copiers, fax machines, and phones
• Ability to interact with others, both in person and through phone, e-mail, and written correspondence

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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