Assistant General Manager

Job Description

Job Description

Assistant General Manager

A growing New Orleans hospitality group is seeking an experienced Assistant General

Manager to join our leadership team in a fast-paced, high-volume restaurant in downtown

San Antonio.

This is an exciting opportunity for a hospitality professional who thrives in a guest-focused

environment and is passionate about leadership, employee development, operational

excellence, and community engagement. We are looking for a dynamic, hands-on leader who

leads by example, builds strong teams, and creates memorable guest experiences while driving operational and financial success.

Compensation is based on experience and includes performance-based incentives.

What We Offer:

● Competitive salary based on experience

● Performance-based bonus opportunities

● Medical benefits

● Flexible scheduling

● Professional growth and advancement opportunities

● Positive, collaborative leadership culture

● Opportunity to grow with an expanding hospitality group

Position Summary:

The Assistant General Manager partners with the General Manager to oversee all aspects of

restaurant operations. This position is responsible for leading daily service, developing

employees, maintaining exceptional hospitality standards, supporting financial performance, and ensuring operational excellence throughout the restaurant.

The ideal candidate possesses exceptional leadership abilities, strong public relations skills,

outstanding emotional intelligence, and a passion for hospitality.

Primary Responsibilities-

Restaurant Operations:

● Assist the General Manager in overseeing all daily restaurant operations.

● Lead front-of-house and support back-of-house operations during high-volume service

periods.

● Ensure smooth dining room operations, reservations, seating, table rotations, and

service pacing.

● Execute opening, shift change, and closing procedures.

● Maintain company standards for cleanliness, food quality, safety, sanitation, and guest

service.

Leadership &Team Development:

● Recruit, onboard, train, coach, mentor, and develop team members.

● Conduct performance coaching and provide ongoing employee feedback.

● Build a culture of accountability, professionalism, teamwork, and hospitality.

● Assist with scheduling and labor management while maintaining proper staffing levels.

● Lead by example by actively supporting the team whenever needed.

Guest Relations:

● Deliver exceptional hospitality by engaging with guests throughout service.

● Conduct regular table visits to ensure guest satisfaction.

● Professionally resolve guest concerns and recover service opportunities.

● Build lasting relationships with guests and foster repeat business.

Financial &Operational Management:

● Monitor labor costs and operational productivity.

● Manage cash handling procedures, deposits, shift reports, comps, voids, discounts, and

POS functions:

● Support inventory management and cost control initiatives.

● Assist with special events and seasonal operational planning.

● Maintain compliance with all company policies and applicable health and safety

regulations.

Sales & Community Engagement:

● Promote the restaurant within the local community through relationship-building and

exceptional guest service.

● Support marketing initiatives and encourage positive guest engagement, including online

reviews and social media interaction where appropriate.

● Help increase guest loyalty through consistent hospitality and brand representation.

Qualifications:

● Minimum 2 years of restaurant management experience in a high-volume, full-service

restaurant.

● Proven leadership experience managing front-of-house teams.

● Strong employee coaching, training, and development skills.

● Excellent public relations and guest recovery abilities.

● Strong communication and interpersonal skills.

● Knowledge of restaurant POS systems, cash handling, scheduling, and labor

management.

● Basic understanding of restaurant financials, including labor and food cost controls.

● Knowledge of food safety, sanitation, and Texas health regulations.

● Excellent organizational, multitasking, and decision-making skills.

● Ability to remain calm and effective in a fast-paced environment.

● Availability to work evenings, weekends, and holidays.

Preferred Qualifications:

● ServSafe Manager Certification (or ability to obtain).

● Experience with restaurant marketing and community outreach.

● Experience supporting banquet, catering, or special event operations.

About You:

You are a confident, service-driven leader who inspires others through professionalism,

accountability, and integrity. You enjoy coaching employees, building strong teams, and

creating memorable guest experiences. You understand that great restaurants are built through consistency, hospitality, and operational excellence.

If you are looking for an opportunity to grow your career with a dynamic and expanding hospitality group, we'd love to hear from you.

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