Onboarding and Advising Intern

Description

The Onboarding and Advising Intern supports incoming and current students through the onboarding advising and registration process to promote a seamless and student-centered experience. This role provides front-line intake and pre-advising services assists students in clarifying academic and career goals and offers guidance on program selection and course registration. The Onboarding and Advising Intern also delivers basic career exploration support introduces transfer and academic planning resources and helps students navigate institutional addition the role contributes to administrative functions data tracking and cross-departmental collaboration to enhance student success and ensure alignment between academic pathways and career outcomes.

Example of Duties

Essential Duties and Responsibilities :

Student Intake & Onboarding

• Serve as a first point of contact for incoming students through greeting intake and pre-advising support
• Verify student readiness for enrollment including confirmation of high school transcripts and Registration Ready status
• Assist students with account setup and access including student ID and institutional email activation
• Introduce advising materials and onboarding resources including distribution and explanation of advising packets
• Provide guided tutorials on student systems (e.g. Self-Service) to support navigation and independence
• Offer initial exposure to transfer pathways including overview of transfer guides and university partner options

Advising & Career Exploration

• Facilitate career-informed advising conversations using structured questioning (e.g. Future 5 or similar frameworks)
• Support students in clarifying academic and career goals aligned with their intended program of study
• Assist with major selection program changes and career exploration processes
• Guide students in understanding connections between programs of study and career pathways

Registration & Academic Planning Support

• Provide hands-on registration assistance aligned with students chosen degree plans
• Support students in course selection to ensure progression toward program completion
• Deliver services in high-volume environments such as Registration Labs.
• Reinforce institutional policies deadlines and processes related to course registration

Administrative & Operational Support

• Maintain accurate student records and documentation in institutional systems
• Develop and update advising materials including packet buildouts and resource guides
• Manage communication channels including voicemail triage and follow-up with students

Collaboration & Student Success Initiatives

• Partner with Student Experience units and other campus departments to support a seamless student experience
• Contribute to cross-functional efforts that promote student retention persistence and completion
• Participate in team meetings trainings and professional development opportunities

Additional Responsibilities

• Perform other duties as assigned in support of advising enrollment and student success initiatives

Supervisory Responsibilities

This position has supervisory responsibilities.

This position does not have supervisory responsibilities. X

Typical Qualifications

Education and Experience Preferred

• Bilingual in English and Spanish
• Understanding of and/or experience in appreciative advising and/or proactive advising techniques.
• Experience working in a community college and/or an understanding of the challenges faced by community college students including first-generation students adult learners and diverse student populations.

Competencies

To perform the job successfully an individual should demonstrate the following competencies:

• Analytical - Synthesizes complex or diverse information; collects and researches data.
• Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
• Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding ofhow a job relates to others; uses resources effectively.
• Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
• Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyones efforts to succeed.
• Written Communication - Able to read and interpret written information.
• Business Acumen - Aligns work with strategic goals.
• Cost Consciousness - Works within approved budget; conserves organizational resources.
• Diversity - Shows respect and sensitivity for diversity and cultural differences; promotes a harassment-free environment.
• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organizations goals and values; benefits organization through outside activities.
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change delays or unexpected events.
• Personal Appearance - Dresses appropriately for position.
• Attendance/Punctuality - Is consistently at work and on time; arrives at meetings and appointments on time.
• Dependability - Follows instructions responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Looks for and takes advantage of opportunities; asks for and offers help when needed.
• Innovation - Meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Quantity - Completes work in timely manner.
• Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

Qualifications To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills

Ability to effectively present information and respond to questions from groups of managers clients customers and the general public.

Mathematical Skills

Ability to calculate and apply concepts of basic Mathematics.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written oral or diagram form.

Computer Skills

To perform this job successfully an individual should have general knowledge of Database software; Internet software; Spreadsheet software and Word Processing software.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

• Walking x
• Running
• Squatting
• Jumping
• Sitting x
• Standing x
• Lifting (10 lbs. maximum) x
• Speaking x
• Hearing x

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.

• Classroom Setting
• Inside
• Outside

• Office Setting x
• Loading Dock

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position .

For further information for this position - Please contact Dr. Clay Smith at - Phone #

Supplemental Information

An ACC on-line application MUST be fully completed for consideration which includes a required letter of interest transcript attachment. Resume attachments are welcome but will not be accepted in lieu of complete application.

For faculty positions all relevant full- and part-time teaching experience including start and end dates of employment should be included on the application . Also all relevant full- and part-time work experience related to the teaching discipline should be included on the application including start and end dates.

For non-faculty positions all relevant full- and part-time work experience related to the position should be included on the application including start and end dates.
For further information for this position - Please contact Dr. Clay Smith at - Phone #

Required Experience:

Intern