Teller

Job Description The Teller is responsible for providing quality member service and performing financial transactions on member accounts. This position also assists with the Card Services department to include debt and credit card inquiries, problem resolution, and plastic issues. The Teller contributes to the Credit Union's success by delivering outstanding member experiences, promoting member satisfaction and loyalty, and consistently upholding the Credit Union's values and service standards. Description Department: Deposit Operations FLSA Status: Non-Exempt Supervisor: Branch Manager The Teller performs financial transactions, handles cash management, and assists members with a variety of inquiries and services. This includes opening/closing accounts, processing payments, ordering/reordering plastic cards, and coordinating with the Federal Reserve for cash shipments. Essential Functions Delivers high quality member service to all members. Assists members in person, online, and/or over the phone. Routinely and accurately balances the vault, till drawers, and cash recycler machines. Orders and receives cash from the Federal Reserve, breaks down the cash on receipt, prepares shipment of cash and coin back to the Federal Reserve. Researches and resolves member problems. Performs routine member service transactions such as opening/closing accounts, changing address, ordering/reordering plastic cards, applying for loans, setting up payment arrangements, check reorders, and the like. Actively contributes to individual goals as well as branch goals and promotions. Complies with and stays up-to-date with applicable laws and regulations. Operates within all internal dual control requirements, rules and regulations including OFAC, BSA, robbery and cash limits. Responsible for plastic card management to include instant cards, address changes plastic reorders, and new card setup. Works with members to accurately complete Skip-A-Pay forms then correctly enter information into the system. Reports to work as scheduled. Performs other duties as assigned. Knowledge, Skills, and Abilities Strong knowledge of financial transactions, including deposits, withdrawals, loan payments, and transfers. Familiarity with credit union products and services, such as savings accounts, checking accounts, certificates of deposit (CDs), and loans. Proficient in handling cash transactions accurately and efficiently while following proper procedures and security protocols. Excellent mathematical skills for counting and reconciling cash drawers at the beginning and end of each shift. Knowledge of federal and state regulations related to credit union operations and financial transactions, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) guidelines, and Office of Foreign Asset Controls (OFAC). Ability to provide exceptional member service and effectively communicate with members, answering inquiries, resolving issues, and providing information about credit union services. Strong attention to detail to ensure accurate and error‑free processing of transactions and account documentation. Proficient in operating computer systems and software applications used for transaction processing, account management, and member inquiries. Skilled in handling confidential and sensitive information with discretion and maintaining member privacy. Strong organizational skills to manage multiple tasks. Ability to work well in a team‑oriented setting, collaborating with colleagues and supervisors to achieve common goals. Demonstrated honesty, integrity, and ethical behavior in all interactions with members and coworkers. Knowledge of proper cash handling and security procedures, including identifying counterfeit currency and fraudulent activities. Ability to quickly learn and adapt to new technologies and software systems used in credit union operations. Excellent problem‑solving skills to identify and resolve member issues, discrepancies, or errors in a timely manner. Effective communication skills, both verbal and written, to communicate clearly and professionally with members and coworkers. Commitment to providing a positive member experience and building strong relationships with credit union members. Working Conditions The working conditions typically involve working indoors within the branch office environment. Hours are generally Monday through Friday, but some positions may require Saturday hours and possibly evening shifts in a rotation. The role involves regular interaction with members, colleagues, and supervisors, requiring effective, professional communication skills. The work environment is fast‑paced and frequently involves shifting priorities. Requirements Physical Requirements The role requires standing or sitting for extended periods while assisting members, reaching, bending, and repeating motions. Manual dexterity and hand‑eye coordination are essential for accurately counting and handling cash. Lifting up to 25 pounds and carrying boxes, supplies, cash drawers or coin bags may also be required. Travel No travel is expected for this position. Required Education And Experience High school diploma or GED. Up to one‑year similar experience in cash handling, retail or service delivery. Moderate level of computer skills required with knowledge of Microsoft Office necessary. Preferred Education And Experience Some experience in a financial institution is preferred. Supervisory Responsibilities This position does not have any supervisory responsibilities. Additional Eligibility Qualifications None. Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. #J-18808-Ljbffr