Assistant Banquet Manager

Hilton Charlotte University Place • Charlotte, NC, US Posted 2 days ago Description The Assistant Banquet Manager supports the Banquet Manager in planning, coordinating, and executing large-scale events such as weddings, conferences, and corporate gatherings. They are responsible for supervising banquet staff, ensuring flawless service delivery, and maintaining top-tier guest satisfaction. Responsibilities Event Execution: Review Banquet Event Orders (BEOs) to ensure event spaces are set up, decorated, and broken down according to exact client specifications and venue standards. Staff Supervision: Schedule, train, and supervise banquet captains, servers, and bartenders. Lead pre-shift meetings to communicate event details and service expectations. Guest Relations: Greet hosts, address client needs or special requests during the event, and resolve any complaints promptly to guarantee high Guest Satisfaction Scores. Inventory & Administration: Assist in managing departmental inventory, including china, glassware, linens, and beverage par levels. Maintain records to control labor and liquor costs. Compliance & Safety: Ensure all staff members adhere to health and safety regulations, including state liquor laws and sanitation standards. Qualifications Experience: Typically requires a High School diploma, plus 1 to 2 years of experience in food and beverage, catering, or event management, including previous supervisory experience. Soft Skills: Exceptional organizational, communication, and leadership skills to manage a dynamic team and interface with clients under pressure. Physical Demands: Must be able to stand and walk for extended periods, frequently lift/carry items weighing up to 35 lbs to 50 lbs, and navigate busy service floors. About Hilton Charlotte University Place Our lakeside hotel is located in Charlotte, NC, a half-mile from The University of North Carolina at Charlotte and steps from The Shoppes at University Place. PNC Music Pavilion and the Charlotte Motor Speedway are 10 minutes away. Features include a seasonal outdoor pool, patio seating with fire pits, a café serving Starbucks coffee, an on-site restaurant/bar, 20,000 square feet of meeting/event space, a 24-hour fitness center, and walking trails. Since 1987, Hilton Charlotte University Place has continued to welcome guests from all over the world for meetings, conventions, social gatherings, weddings, and more! #J-18808-Ljbffr