Veterans Service Representative

Job Title

Veterans Service Representative

Duties

Specifically, the VSR will:

Make determinations as to the eligibility for the type of benefit sought to include questions relating to adequacy of military service, medical evidence and the evaluation of evidence of income, employability, dependence and relationship.

Request examinations, re-examination or opinions to evaluate disabilities resulting from diseases or injuries.

Review claims cases to assure all issues have been addressed, applies and interprets VA laws, including veterans' case law, existing statutes and procedures, precedent rulings and state law in the adjudication process.

May conduct interviews in person or by phone with veterans, representatives and advocates to explain the full range of VA benefits and related programs.

Prepare and release correspondence for use by other federal, state and local agencies.

Utilize various electronic data processing systems to input data for processing claims and generating automated correspondence.

Promotion Potential

The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-07/09/10.

Work Schedule

Full-time, Monday through Friday (hours to be determined by hiring office)

Work Schedule Flexibility

May be available as determined by the hiring office

Telework

This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.

Virtual Position

This is not a virtual position.

Position Description/PD#

Veterans Service Representative, 37300A, 37301A, 37233A

Relocation/Recruitment Incentives

Not Authorized

Financial Disclosure Report

Not required

Bargaining Unit

Yes