Senior IT Support Engineer New San Francisco, California

Carta connects founders, investors, and limited partners through world‑class software, purpose‑built for everyone in venture capital, private equity and private credit. Trusted by 65,000+ companies in 160+ countries, Carta’s platform of software and services lays the groundwork so you can build, invest, and scale with confidence. Carta’s Fund Administration platform supports 9,000+ funds and SPVs, representing nearly $185B in assets under management, with tools designed to enhance the strategic impact of fund CFOs. Recognized by Fortune, Forbes, Fast Company, Inc. and Great Places to Work, Carta is shaping the future of private market infrastructure. Together, Carta is creating the end‑to‑end ERP platform for private markets. Traditional ERP solutions don’t work for Private Funds. Private capital markets need a comprehensive software solution to replace outdated spreadsheets and fragmented service providers. Carta’s software for the Office of the Fund CFO does just that – it’s a new category of software to make private markets look more like public markets – a connected ERP for private capital. Problems You’ll Solve Own the User Experience: You resolve complex issues across our SaaS and identity stack (Okta, Google Workspace, Slack, Zoom, MDM, hardware) and represent IT in high‑stakes moments: executive support, terminations, sensitive offboardings. Drive Operational Programs: You own a major operational program like Day 1 onboarding, executive support, or M&A integration support. These are the programs that determine whether IT scales with the company. Eliminate Failure Patterns: You identify recurring issues, automation candidates, and process gaps. You partner with Automation Engineers to ship durable fixes instead of running the same playbook every quarter. Multiply the Team: You serve as an escalation point and mentor for E2/E3 engineers, set the bar for customer interactions and operational discipline, and build automations that help the team beyond your direct reach. Partner Across the Business: You work closely with Security on access reviews and incident response, with People on the employee lifecycle, and with Finance and ELT on executive support and compliance. About You The Domain: You have deep hands‑on experience across the SaaS and identity stack at scale: Okta, Jamf, Intune, Atlassian (Jira), Slack, Zoom, Google Workspace, Microsoft 365, Box, 1Password, and DocuSign. You are proficient in conference‑room AV (Crestron, Q‑SYS, LogiSync, Zoom Rooms) and physical access systems (Cisco Meraki cameras, Brivo). You understand identity and the security implications of access changes. Customer Instinct: You are calm under pressure, empathetic with frustrated users, and professional in high‑stakes situations. You turn bad experiences into trust. Operational Discipline: You document your work. You follow change management. You do not make unilateral changes to security or identity settings. You verify before you close a ticket. Leadership: You lead through influence, not authority. You coach junior teammates, share knowledge proactively, and raise the team’s bar through how you work. Modern Tooling: You use modern tooling and AI including Claude as a routine part of your work. You use AI assisted workflows to draft runbooks, debug issues, and accelerate resolutions spending more of your time on high‑leverage, unconventional problems that automation can’t solve. You build automations that help your projects and the teammates you mentor. You treat AI and automation as a default, not an afterthought. Experience: We recommend 5-7 years of IT support, helpdesk, or technical operations experience, with at least 2 years in a senior or lead role at a fast‑growing or recently‑acquired company. $136,000-$160,000 in San Francisco, CA. Final offers may vary from the amount listed based on geography, candidate experience and expertise, and other factors. Disclosures We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the talent partner via email. Please note that all official communications from us will come from an @carta.com or @carta-external.com domain. Report any contact from unapproved domains to View email address on click.appcast.io. #J-18808-Ljbffr Carta, Inc.