Chapter Support Liaison

Job Description

Job Description

Support Volunteer Leaders. Strengthen Communities. Make an Impact.

Are you a proactive relationship-builder who enjoys solving problems, supporting volunteer leaders and finding better ways to get things done?

We’re looking for a Components Liaison to support IFMA’s chapter, council and community leaders around the world. You’ll build strong relationships, provide guidance, coordinate leadership development opportunities and create resources that help volunteer leaders succeed.

• Serve as the primary point of contact and trusted resource for component leaders.
• Build strong relationships through proactive communication, guidance and support.
• Anticipate component and volunteer leader needs and help develop resources and solutions to address them.
• Coach and guide component leaders through challenges, helping them identify solutions and strengthen their leadership skills.
• Assist with leader onboarding, training and ongoing development.
• Coordinate webinars, meetings, peer exchanges and leadership events.
• Provide guidance on policies, programs, governance and operational processes.
• Support compliance, recertification and documentation requirements.
• Develop and maintain communications, training resources and support materials.
• Identify trends, challenges and opportunities across components and recommend improvements based on leader feedback and organizational priorities.
• Contribute to initiatives that strengthen component engagement, effectiveness and longterm success.
• Requires Travel, up to 10%
What We're Looking For
• A curious, motivated selfstarter who takes initiative and follows through.
• A proactive problemsolver who can assess situations, ask thoughtful questions and recommend practical solutions.
• Strong critical thinking, judgment and decisionmaking skills.
• A forwardthinking approach with the ability to anticipate needs and plan ahead.
• Strong relationshipbuilding, communication and organizational skills.
• Ability to manage multiple priorities independently and keep work moving forward.
• A serviceoriented professional who enjoys helping others succeed.
• 35 years of experience in administrative support, customer service, member support, account management or a related field.
• Experience working with Microsoft Office, CRM/database systems and virtual meeting platforms.
• Bachelor’s degree preferred.
Why Join IFMA?

You'll play an important role in helping volunteer leaders succeed while supporting a global professional community. This is an excellent opportunity for someone who enjoys relationship management, member engagement, training coordination, and delivering exceptional service.

Additional information
• Comprehensive health benefits: medical, dental, and vision insurance
• Robust retirement planning: 401(k) / retirement plan with employer matching
• Flexible financial options: Flexible spending account (FSA) and Health Savings Account (HSA)
• Work/Life Balance: Paid time off and holidays, Flexible schedule, and hybrid/telecommuting options
• Workplace perks: Employee assistance program, Professional development assistance, and more!
• Travel up to 10%

Apply today and help strengthen the leaders who drive IFMA's success.

We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.