Manager, Detroit Water Site Support

Full-time

Emerson

Position Summary
If you are a Engineering professional with experience leading engineering support teams in water and wastewater systems or automation projects, Emerson has an exciting opportunity for you.
As the Manager, Detroit Water Site Support , you will guide a high-performing team while strengthening customer partnerships across local water and wastewater treatment facilities in the Detroit, MI area.You will provide leadership for day-to-day engineering support, champion customer satisfaction, and drive operational excellence while contributing to innovative automation solutions that support sustainable power and water infrastructure in North America.
This role will be based in our office in the Detroit, MI area, with relocation assistance available to qualified candidates.
In This Role, Your Responsibilities Will Be:
Provide on-site leadership, supporting daily operational and business needs
Lead, assign, and support the development of a team of site engineers, fostering growth and accountability
Deliver high-quality customer support, including system troubleshooting, field services, system startups, upgrades, and execution of smaller-scale projects
Build and maintain strong customer relationships to promote satisfaction, trust, and long-term business growth
Develop and implement training and development plans to prepare team members to meet evolving customer and technical needs
Collaborate with the Manager of Detroit Water Projects to align staffing and support resources with project schedules
Support estimating efforts and resource planning for future customer support and business opportunities
Drive effective, innovative solutions to customer challenges, strengthening Emerson's value in the water and wastewater industry
Partner with customers to resolve technical, contractual, and warranty matters while balancing service excellence with business objectives
Promote a culture of safety, integrity, collaboration, and continuous improvement in all activities
Who You Are:
You build strong relationships by seeking to understand customer needs and responding with solutions that create lasting value. You communicate with clarity and intention, ensuring information is shared in a way that supports alignment and informed decision making. You remain steady and adaptable when faced with uncertainty, taking thoughtful action even when all details are not yet known. You navigate different perspectives with empathy and professionalism, creating positive interactions that support collaboration. You speak up with honesty and respect, addressing challenges directly while maintaining trust and reinforcing a culture of accountability.
For This Role, You Will Need:
Bachelor's degree in engineering, a technical field, or equivalent combination of education and relevant experience
8+ years of experience in control systems, preferrably in Water and Wastewater
Experience leading field services or project engineering teams, for customer-facing projects
Willingness and ability to travel up to 20% domestically
Authorization to work in the United States without the need for current or future sponsorship. This is nota position for which sponsorship will be provided.Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorizationnow or in the future, are not eligible for hire.
Preferred Qualifications That Set You Apart:
Knowledge of distributed control systems (DCS), with Ovation experience as a plus
Background in systems integration
Professional certifications such as PE, PMP, or similar credentials
Our Culture and Commitment To You:
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
#LI-SD1
ABOUT US
WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

Work Authorization

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: View email address on us.fitly.work .
ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!

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Vacancy posted more than 2 months ago

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