Sales Manager (Hotel)

Senior Sales Manager

Come work at The AT&T Hotel and Conference Center as our next Senior Sales Manager!

The ideal Sales Manager represents the property in the development of market segment(s) and new customer relationships while maintaining existing relationships with assigned accounts while consistently striving to maximize revenue in rooms, public space, food and beverage and ancillary products and services.

Essential Functions

• Build and maintain strong relationships with our partners, like AHLI (Associated Luxury Hotels International), Visit Austin, and the University of Texas at Austin.
• Represent hotel by soliciting, responding to and negotiating with persons requiring group accommodations (over 10 guest rooms) with or without meeting space and/or on-site (property) catering, based upon market segment and account files assigned by the Director of Sales (and Marketing).
• Represent property in significant interactions dealing with customers relative to sales and operational questions, concerns, and issues.
• Negotiate contracts with customers and commission agreements with third party agencies.
• Initiate the preparation of proposals and/or contracts to advise prospective customers primarily of the guest rooms, meeting space and/or banquet date, space and rate availability. Develop and quote prices for same.
• Engage in outside sales activities to discuss business opportunities and entertain customers in local and assigned markets (percentage of travel dependent on specific market).
• Direct site visits and H.O.S.T. programs for respective accounts and participates in tradeshows, industry and customer events.
• Attend weekly sales departmental meeting and other scheduled meetings to support business operations, e.g., tentative review, lost business review, group-pick up, etc.
• Conduct site inspections with potential customers, visiting guest rooms, meeting space and banquet facilities, as well as other property facilities.

Supportive Functions

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by management based upon the particular requirements of the company.

Specific Job Knowledge, Skill and Ability

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Basic property product knowledge, i.e., staffing, operations, safety, security, union rules, structural, terminology, fire, police and health codes, hotel policies, city ordinances.
• Basic knowledge of the property structure/layout and how all departments interact.
• Basic knowledge of various types of set up styles used in the meeting rooms.
• Basic knowledge of audio visual equipment, telecom equipment, lighting and room temperature control.
• Extensive knowledge of market and related meeting industry.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
• Quantitative processing of data via office machine equipment, mathematical computations and analytical skills necessary to accurately determine and communicate financial, forecasting and space utilization calculations.
• Proficiency in the use and operation of computer systems with the ability to navigate efficiently through Word, Excel, Outlook, Delphi FDC (or in house sales system), Market Vision, Internet and Intranet.
• Ability to read, write and speak the English language to fully comprehend guest requests, memos, proposals, general correspondence and similar written materials.
• Possess a good conceptual understanding of electronic devices and the ability to operate such items as copy machines, slide projectors, microphones, computers, portable radios, pagers, etc.
• Ability to complete a contract in compliance with all checklists, standards and property policies.
• Interpersonal skills to provide overall guest satisfaction.

Qualification Standards

Education

Minimum of four years of college level courses with an emphasis on business.

Bachelor’s degree in Hotel Management, Business Administration, Marketing or Communications preferred.

Experience Licenses or Certificates

Requires a minimum of at least two years of experience in conference center or hotel sales.