CLINICAL PHARMACY PROGRAM MANAGER

Job Description

Job Description

About Christ Community Health Services

Since 1995, Christ Community Health Services (CCHS) has provided high-quality healthcare to the underserved in the context of distinctively Christian service. As a faith-based Federally Qualified Health Center (FQHC), we serve the medically underserved of Memphis, TN, offering primary care, dental, behavioral health, pharmacy, and specialty services to the communities that need them most.

About the Role

The Clinical Pharmacy Program Manager leads clinical pharmacy services, oversees staff development, ensures regulatory compliance, and advances patient care initiatives. This role supports strategic planning and integration of pharmacy programs within clinical teams and care models within Christ Community Health Services, Inc.

Our Core Values — and What They Look Like in This Role

As a faith-based Federally Qualified Health Center, CCHS expects every team member to embody our core values in daily practice. These values are explicit, measurable performance expectations — how the work is done matters as much as what is done. Here is what they mean for a Clinical Pharmacy Program Manager:

Intentional Love — Extending compassionate, whole-person care to every patient, family member, and colleague. In this role: Ensures patient care needs are met across the care continuum

Devoted Service — Approaching every responsibility with humility, reliability, and a servant's heart. In this role: Provides direct patient care and medication management for high-risk populations

Humble Excellence — Pursuing the highest standard of clinical and professional quality while remaining teachable and Christ-centered. In this role: Leads quality improvement initiatives and medication use evaluations

Employees in this role are expected to model these values in patient interactions, team collaboration, and community engagement, in support of CCHS's healing ministry.

What You'll Do

Clinical Leadership

• Leads the development, implementation, and evaluation of clinical pharmacy services
• Ensures patient care needs are met across the care continuum
• Collaborates with pharmacy and medical leadership to expand services
• Develops clinical policies, workflows, and therapeutic protocols
• Provides direct patient care and medication management for high-risk populations
• Serves as an expert on medication usage, interactions and compliance to medical and pharmacy staff

Supervision & Management

• Leads and manages 3–10 Clinical Pharmacists across contracts
• Performs interviews of prospective candidates
• Ensures proper training of all new clinical pharmacists and technicians
• Oversees scheduling, performance reviews, and achievement of KPIs
• Sets goals, tracks KPIs, and ensures clinical compliance
• Ensures appointments, credentialing, and reappointments are completed
• Provides coaching, feedback, and performance reviews
• Conducts chart reviews, competency assessments, and staffing oversight for entire clinical pharmacy team
• Ensures program accountability of outcomes of patients such as chronic disease measures, polypharmacy, and quality of life improvement
• Serves as APPE Ambulatory Care preceptor for PharmD students for affiliated schools and colleges of pharmacy

Program Development

• Provided education and guidance for clinical staff in complex clinical scenarios
• Designs training, orientation, and fellowship/residency programs
• Leads quality improvement initiatives and medication use evaluations
• Prepares for accreditations and regulatory audits
• Enhances policies and workflows with clinical tools
• Stays current with treatment and clinical pharmacy guidelines

Jobs This Position Directly Supervises

Clinical Pharmacists — 3-10

Clinical Pharmacy Technicians — 1-6

Pharmacy Fellow(s) — 1-2

What You'll Bring

• Education: Required: Doctor of Pharmacy
• Experience: Post Degree Residency or Board Certified in Ambulatory Care Pharmacy – PGY-1 required; PGY-2 preferred
• Licenses or Certifications: Active, unrestricted TN Pharmacist License, BLS; Valid, unrestricted drivers license
• Strong communication, organization, and teaching abilities
• Problem-solving with minimal supervision
• Ability to manage multiple priorities and adapt to change
• Skilled in coaching, mentoring, and performance evaluation

Working Conditions and Physical Requirements

Mental Requirements

Level 3 – Requires a high level of concentration and high level of attention intermittently. Generally, the approach to tasks may be consistent, but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention.

Physical Requirements

• Sitting — 50%
• Standing — 30%
• Walking — 20%
• Approximate percentage of time spent lifting, pulling, and/or pushing: 10%
• Maximum number of pounds required (with or without assistance): 75-100 lbs.
• Types of objects the incumbent is required to lift/pull/push: Patients, equipment

Machines and Equipment Used

• Computer
• Photocopier/fax machine/scanner
• Medical equipment
• Approximate percentage of time incumbent spends in “on-the-job” travel, excluding commuting to regular work location: N/A

Working Conditions

Involves exposure to patients of all ages and pay ranges, patients with mental illness, infectious diseases and blood, body fluids

What We Offer

• Competitive pay and comprehensive benefits, including medical, dental, and vision coverage.
• Paid Time Off and paid holidays.
• 401(k) retirement plan.
• Mission-driven culture and the opportunity to do work that directly expands healthcare access in Memphis.