System Business Analyst- Inter ITSM

Job DescriptionJOB SUMMARY: Responsible for working collaboratively with department managers to implement initiatives/ programs that help meet financial revenue, operating efficiency and strategic goals, as well as regulatory requirements. Drives the business to write user stories and gathers and documents requirements. Acts as a liaison between IT and the business line on assigned projects/initiatives and works closely with the Sr IT Business Analyst Manager and Scrum Master to keep stakeholders informed of progress. Coordinates test plans to meet project requirements and helps drive user acceptance testing to produce quality deliverables.ESSENTIAL DUTIES AND RESPONSIBILITIESConduct discovery sessions to gather requirements and help stakeholders to write user stories. Document current state and future state process workflows.Work closely with the product owners, vendors and development team and to define the backlogs and lead the team to promote the program. Provide both strategic and detailed support to the Product Owner on significant projects and initiatives. Assist with delivery of initiatives according to agreed upon timeline, budget and scope under an agile framework.Participate on daily scrum stand ups, sprint planning, sprint demo, retrospective and Scrum meetingsHelp tracking and removing impedimentsShield the Scrum Team from outside distractions and interferences. Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on problem-solvingProactively collaborate with the business to identify potential process improvements and enhancements that increase efficiencies and decrease costs.Translate business needs into design documents and specifications. Prepare detailed specifications from which IT can program application solutions. Work with vendors on configuring third party solutions to meet the process needs of the Business Unit.Work with the Software Quality Assurance (SQA) team and act as testing coordinator for key initiatives as needed by Application Delivery Manager Define, document the test plan, and coordinate user acceptance testing to help ensure requirements traceability and delivery of a quality solution.Govern the User Stories dashboard, prepares project artifacts as required. Ensure timeliness of document approvals by stakeholders and accessibility of project artifacts on the project’s tool.Ensure requirements inventory is properly maintained on a centralized tool and validate traceability to testing.Monitor for proper change management of requirements. Ensure acceptance criteria is met prior to go live deployment of new solutions or enhancements.Identify and share best practices to grow the Business Analyst community of practice.Establish and maintain business line partnerships. Demonstrate ability to guide focused diverse groups to specified goals.Provide support for the team to successfully resolve problems.Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).Adheres to Bank policies and procedures and completes required training.Identifies and reports suspicious activity.QUALIFICATIONSEducationBachelor’s Degree or equivalent combination of education and experience requiredExperienceExperience in gathering user stories and managing backlogs in a DevOps environmentExperience with Agile and waterfall software development techniquesExperience with vendor managementExperience in Quality Assurance, test plans and test coordination preferred2 – 4 years of Banking experience supporting applications preferredServiceNOW experience required1 year of experience working in Cloud AWS preferredLicenses and CertificationsSix Sigma Green Belt, Certified Scrum Master (CSM), PMI Agile Certified Practitioner (PMI-ACP), and/or PMIProfessional in Business Analysis preferredKnowledge, Skills, and AbilitiesAbility to independently facilitate requirement elicitation sessions with business users.Understanding of consumer banking regulationsCritical thinking, problem solving and independent execution skillsAbility to grasp new concepts quicklyAbove-average facilitation, collaboration and relationship management skillsStrong skills in ServiceNow, MS Office Visio and workflow or data flow diagramming toolsAdditional InformationCandidates residing in locations within BankUnited's footprint may be given preference.Job DetailsJob Type: Full Time - PermanentCategory: Information Technology