Host/Hostess

Job Description

Job Description

Host/Hostess Job Description for Upstream Brewing

Host/Hostess Job Description for Upstream Brewing

Upstream Brewing in Omaha, NE is seeking a compassionate Host/Hostess to join our passionate team. We are looking for someone who embodies the true spirit of hospitality and is dedicated to providing exceptional customer service to ensure our guests have a memorable dining experience. As a Host/Hostess, you will be the first point of contact for our guests, creating a warm and welcoming atmosphere from the moment they arrive.

Responsibilities:

• Warmly greet and welcome guests as they enter the restaurant, providing a positive and friendly first impression.
• Escort guests to their tables and present them with menus, ensuring seating arrangements are comfortable and appropriate.
• Efficiently manage waitlists and reservations, utilizing our reservation system to ensure accurate seating availability.
• Engage with guests in a courteous and professional manner, answering any questions they may have about the menu, daily specials, or restaurant policies.
• Assist other team members in maintaining cleanliness and organization of the front-of-house area, including the reception area and retail area.
• Monitor table turnover, communicate with servers, and maintain awareness of dining room activity to ensure a smooth and enjoyable dining experience for all guests.
• Anticipate guests' needs and provide prompt assistance when required.
• Maintain a working knowledge of our menu items, including ingredients and allergens, to assist guests with dietary restrictions or preferences.
• Collaborate closely with the kitchen and waitstaff to ensure efficient flow of service and accurate communication of guest requests.
• Adhere to all company policies, procedures, and safety standards, and promote a culture of teamwork and respect.

Requirements:

• Prior experience in a customer service or hospitality role is preferred.
• Excellent interpersonal and communication skills.
• Exceptional ability to remain calm and professional in a fast-paced environment.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Flexibility to work evenings, weekends, and holidays as required in the hospitality industry.
• Passion for providing outstanding customer service and creating memorable experiences for our guests.
• Ability to work well within a team and contribute to a positive work environment.

About Upstream Brewing

Upstream Brewing is a leading brewpub and restaurant located in the heart of Omaha, Nebraska. Since our establishment in 1996, our mission has been to provide our guests with exceptional handcrafted beers and delicious cuisine served in a warm and inviting atmosphere. We take pride in our commitment to quality and use only the finest ingredients sourced locally whenever possible.

At Upstream Brewing, hospitality is at the core of everything we do. Our dedicated team of professionals works together to create memorable experiences for our guests, from the moment they walk through our doors until they leave satisfied and eager to return. We believe in treating every individual with respect and making them feel like a part of our Upstream family.

In addition to our award-winning beers and delectable menu options, Upstream Brewing takes community involvement seriously. We actively support local organizations and participate in various charitable events throughout the year, as we believe in giving back to the community that has continuously supported us.

Join us at Upstream Brewing and become a part of our dedicated team committed to providing exceptional hospitality to all who visit us. We offer a supportive work environment, opportunities for professional growth, and the chance to be a part of a thriving and beloved brewpub in Omaha.