Training and Onboarding Manager

Training, Onboarding and Quality Manager

We are seeking a dynamic and driven Training, Onboarding and Quality Manager to design and implement a comprehensive training program for our Underwriting Operations department. The Training, Onboarding and Quality Manager will partner with global teams to gather information and collaborate on the program, ensuring comprehensive support and leveraging resources to expedite the program design and rollout.

What You'll Be Doing

What will your essential responsibilities include?

• Own the training strategy and training program oversight for Underwriting Operations.
• Design and build a comprehensive new hire training program including the necessary content and artifacts for the Underwriting Operations department, encompassing foundational knowledge of insurance principles, overviews of systems and processes, and role-specific skills development; ensure program is scalable to support business growth and cyclical hiring
• Manage the new hire onboarding and training as well as deliver the training content. Working closely with the hiring managers to ensure successful implementation and delivery.
• Develop standardized templates to request technology and system access for all roles. Develop and support testing of all access to ensure new hires have system access required for their roles.
• Collaborate closely with global teams (e.g. Learning and Development, Knowledge and Education and Enterprise Shared Services) to gather information and leverage resources for the rapid development and deployment of the training program, using cost-effective solutions such as virtual delivery, in person sessions, web-based learning and learning activities to ensure broad accessibility.
• Partner with Human Resources, Talent Acquisition and hiring managers to create training plans to include actions, timelines and owners.
• Create and maintain a training knowledge base that can be accessed by both new employees and existing staff
• Identify and address any challenges or constraints related to the development and deployment of the training program.
• Keep the training program updated, modify it over time, survey users, and adapt to feedback to ensure its effectiveness and relevance in the long term.
• Monitor quality of Underwriting Associates team's performances, identify gaps, and incorporate into training as needed.
• Establish and monitor KPI's and metrics. Ensure time to proficiency targets by team are monitored and progress is being made towards targets with a focus on reducing onboarding times.

The role will report to the Head of Underwriting Operations.

What We Offer

We're looking for someone who has these abilities and skills:

• A college degree and/or relevant experience in designing and implementing training programs, particularly in the Insurance Industry.
• Proficient in Microsoft applications and demonstrated use of technical tools to build and deliver training.
• Familiarity with Insurance applications and processes, including Guidewire, ImageNow, Workbench etc.
• Excellent collaboration skills and the ability to partner with global teams to gather information and resources, ensuring comprehensive support for program development and deployment.
• High degree of technical aptitude and demonstrated ability to create impactful training programs using cost-effective solutions, such as Microsoft products and live webinars.
• Ability to travel within US and Canada up to 50% of the time.

What You'll Bring

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at Inclusion & Diversity at AXA XL | AXA XL . AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We're committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see Sustainability at AXA XL.

The U.S. base salary range for this position is USD 109,600 – 191,700.

Actual pay will be determined based upon the individual's skills, experience and location. We strive for market alignment and internal equity with our colleagues' pay.

At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL's benefits offerings, please visit US Benefits at a Glance 2026.