Brand Operations Manager

Get AI-powered advice on this job and more exclusive features. Skylight's mission is to build the OS of the family. We make consumer products, like Skylight Frame and Skylight Calendar, that are loved by millions of people across the globe. Through a singular focus on care for our customers, Skylight has scaled from a school project to over $190M in annual revenue while being completely bootstrapped. We have a huge opportunity to make family life easier and more connected, and that's why we have been working hard to expand our team. The Brand Operations Manager will serve as the operational powerhouse of the brand team. They will execute across key brand initiatives like our ambassador program, organic gifting program and other key brand projects, ensuring seamless coordination and project management. The person who fills this role thrives by turning ideas into action, building scalable processes and driving key initiatives for a growing brand. Responsibilities: Launch and manage an ambassador program that builds brand awareness, advocacy and customer engagement. Develop and execute an organic gifting program, including sourcing, outreach and performance tracking. Stand up brand influencer campaigns focused on key content themes and narrative storytelling, ensuring content adheres to the brief, brand guidelines and established KPIs. Act as external facing contact for all brand ambassadors and influencers - building relationships, troubleshooting issues and ensuring clear communication. Proactively identify and resolve operational challenges to keep programs running efficiently. Create clear timelines, workflows and reporting cadence for all key initiatives. Work with members of the brand, growth and creative team to amplify ambassador, gifting and influencer content across channels. Requirements: 3-4+ years experience in a brand operations, manager or marketing role. Experience leading a prior ambassador program is a must. Excellent organization and time management skills. A doer mentality - someone who is proactive, resourceful and thrives on execution. Interest and experience in the parenting space is a plus! The right candidate for this role may have had some of these experiences: Built a best-in-class ambassador program from the ground up, continually thinking of new ways to engage everyone in the program and drive mutual value. Transformed a scrappy brand initiative into a well-oiled, repeatable process that saved time and increased efficiency. Optimized a gifting program by introducing better tracking, follow-ups, and performance measurement. If this role excites you, but you don't meet every single requirement, we still encourage you to apply. We value diverse experiences and perspectives! Benefits: Competitive Salary + Equity Package 401K matching Wellness, learning, and home-office budgets Health, Dental & Vision Medical Plans Tremendous autonomy to set the direction of your work Unlimited PTO Company holidays on the first Friday of every month (Except November & December) Equal opportunity employer: Skylight is committed to building a diverse and inclusive team. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, protected veteran status, or any other factor protected by applicable federal, state, or local laws. If you're the best person for the job, we want you on board! For Colorado-based candidates, the range being offered for this role is $75-130K based on experience and for California-based candidates, the range being offered for this role is $75-130K based on experience. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with criminal histories in a manner consistent with the requirements of this law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Seniority level Mid-Senior level Employment type Full-time Job function Marketing Industries IT Services and IT Consulting #J-18808-Ljbffr Skylight