Negotiator (Debt Settlement)

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Join Our Team as a Negotiation Rockstar! Are you a master communicator with a knack for building relationships and a passion for helping people? We're on the hunt for an organized, diligent, and team-oriented Negotiator who can work directly with creditors to secure the best possible settlements for our clients' unsecured debt.

If you thrive in a fast-paced environment, love finding creative solutions, and are always willing to go the extra mile to help both clients and your team succeed — we want to hear from you! Not only will you play a key role in improving the Company's revenue, but you'll also make a real difference in helping our clients on their journey to financial freedom.

About Us:

At Alleviate Financial Solutions , we're transforming lives every day by offering innovative debt relief solutions. As one of the fastest-growing companies in the industry, we are on a mission to help individuals and families regain financial freedom and build a brighter future.

Our vision? To become the next-generation financial services company that guides people from debt to WEALTH .

Here's what you'll enjoy:

• Opportunities for career growth and advancement.
• A supportive, mission-driven team passionate about making a difference.
• Company perks like swag, catered lunches, teambuilding activities, and quarterly events.
• State-of-the-art amenities, including designer living rooms, wellness spaces, cafes, and a fitness center.
• A culture of recognition, appreciation, and celebration.
• Our 30,000 sq. ft. headquarters in Irvine, CA is more than just an office—it's a second home where collaboration, growth, and innovation thrive.

COMPENSATION:

• $20.00 per hour + Commissions

WHAT MAKES US THE BEST?

• Energetic, supportive, and collaborative working environment

• Continuous employee development, coaching, and training

• Work-life balance

WHAT YOU'LL DO:

Our ideal candidate would be an organized, diligent, and team-oriented individual who is able to work directly with creditors to build rapport and obtain the best settlements for our clients' unsecured debt. They will excel in effective communication and are willing to go above and beyond their day-to-day duties to enhance the Company's revenue.

• Work independently and effectively with internal and external legal support staff to resolve lawsuits filed against our clients.
• Unrelenting ability to follow up on escalated matters seeking resolution every step of the way.
• Completed 75 or more settlements in a calendar month.
• Handle escalated calls regarding the legal process, provide outstanding customer service and guidance without giving legal advice.
• Review client banking accounts to determine funds necessary to complete settlement and payment of Company fees.
• Contact attorney offices in order to negotiate on clients' behalf for a reduced settlement to avoid the account from entering judgment, garnishment or liens being placed on our clients' home.
• Team cooperation with peers in the Attorney Liaisons Department.
• Confirm important file dates and/or due dates and hearing dates are not missed.
• Update the CRM with notes and to inform attorney liaisons of settlement offers on assigned legal accounts.
• While all Negotiations Department members will have a minimum number of monthly settlements required for their position, KPI's are subject to change on a monthly basis based on business needs. KPIs include but are not limited to, Number of Settlements, Settlement Percentage (original & verified), Completion Rate, Penetration Rate, QC fails, Quality metrics (Call Monitoring, Account Accuracy), number of calls made, Talk Time, and other metrics measuring the work effort. KPI expectations will be provided to the Negotiators by the 3rd business day of each month.
• Close attention to detail and ability to apply policies, procedures, and guidelines to a variety of situations.
• A high degree of initiative, focus, and urgency.
• Follow all policies and procedures for the department and Company, including personnel policies and expectations as outlined in the Employee Handbook.
• Other duties as assigned.

WHAT YOU'LL NEED:

• High school diploma required.
• Previous debt settlement experience is a plus.
• Strong math skills preferred.
• Excellent problem-solving skills with the ability to think outside the box to get the job done.
• Electronic phone system and CRM experience preferred.
• Self-motivated desire to succeed with a proven track record of meeting and exceeding goals.
• Strong attention to detail.
• Ability to multi-task in a fast-paced environment is a must.

ADDITIONAL PERKS & BENEFITS:

• Health, dental, and vision benefits available after 30 days of employment
• Ancillary benefits including legal services, disability insurance, Employee Assistance Program, and much more!
• 80 hours of PTO, 40 hours of Sick Pay, and 2 Health & Wellness Days
• Paid holidays
• 401(k) that can be elected from day 1 of employment!
• The opportunity to work alongside an incredible group of people who are all driven to help others

Job Type: Full-time, non-exempt

Schedule: 8-hour shift, Monday to Friday Location: Irvine, CA & Remote opportunities available for those with 2+ years of Negotiations experience.

We understand potential comes in many forms. Even if you don't check every box, we still encourage you to apply; as we consider all qualified candidates, and any person who is driven to help others. Alleviate Financial Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This position must pass a post-offer pre-employment criminal background check.

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