Service Technician

Job Purpose

Create and manage maintenance programs along with local service provider teams. Ensure timely club maintenance responses to preventative maintenance, repair and emergency service requests. Support new club opening process and assist with project coordination and special projects.

Main Duties

Manage outside vendors to ensure Club repair and maintenance requests are completed in a timely, cost–effective manner, making sure that Planet Fitness quality and safety standards are upheld. Source and manage appropriate service programs to include HVAC, electrical, door & lock, life safety, janitorial and other services as required and as budgets allow while maintaining premium image. Maintain a master database to ensure effective, ongoing management of store maintenance needs; partner and communicate with field organization to ensure appropriate service levels are provided. Monitor maintenance trends.  Partner with real estate, construction and operation teams for resolution of landlord scope of required work. Process invoices in a timely manner to preserve vendor relations, ensure proper accounts are noted, identify errors and possible discounts/savings opportunities for the company. Track budgets for projects, store maintenance and various service programs. Develop and provide related support materials for stores such as process & repair manuals Train maintenance providers on call service call avoidance with phone check lists Process contracts for construction/service agreements, and manage project close-out of new store/remodel construction projects.  Update and distribute weekly maintenance, construction schedule & reports.

Key Accountabilities

• Club appearance and safety are maintained Initiatives completed on-time and on budget
• Effective communication is delivered to all parties.
• Self-starter, ability to work independently
• Budget management

Major Challenges

Many issues are of an emergency nature which requires quick decisive action. Proficient in repairs for all types of fitness equipment and tanning beds.  The ability to work proactively and anticipate obstacles is important to minimize risk The ability to juggle many projects of various scope with many critical actions and communications. Being organized and thorough are essential skills

• Ability to work nights and weekends if required based emergency and the business needs
• Experience Minimum five year’s experience managing retail, restaurant or health club facilities and remote service teams.
• Knowledge of Service Channel or similar web based maintenance service provider systems
• Thorough knowledge of facility maintenance including HVAC, electrical and energy management systems
• Proficient with Microsoft Excel, Word, PowerPoint, Project.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

JOIN THE CLUB.

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best:  our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.