Host

Job Description

Job Description

Benefits:

• Dental insurance
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance

Summary of Position

The Host is responsible for maintaining a warm and professional environment in accordance with Amaro's Table standards, managing reservations, waitlists and phone lines in a courteous and helpful manner and ensuring that each guest who walks through the front door feels appreciated and honored.

Duties & Responsibilites

• Maintain utmost grooming and wardrobe presentation, as the first impression establishing the standard for the Front of House.
• Maintain a clean and ambient restaurant, with specific attention to lighting, music, curtains/shades, flowers and candles - are all present and
• correct.
• Walk through dining room prior to service, ensuring the mise en place is completed.
• Warmly and confidently greet guests as they enter. Keep in mind to PAUSE, give full attention.
• Whenever possible, open the front door for guests entering or leaving the restaurant.
• Answer phones using proper phone etiquette and maintain a calm and positive demeanor with guests at all times.
• Be able to answer questions about the restaurant, provide directions, explain what an amaro is, etc. Always find the answer for the guest.
• Demonstrate comprehensive knowledge of menu, including daily specials such as risottos, draft cocktails, etc.
• Take To-go orders and complete them from start to finish from ringing them in the POS system, collecting payment with 100% accuracy,
• packing and labeling the food, providing utensils, napkins and anything else the guest may need to enjoy their takeout,
• Manage Online Orders, carefully checking each order before accepting, with mindfulness given to volume of orders at a time.
• Remember and learn the names of return guests, track guest information in the reservation software.
• Assess flow of service and time tables accordingly.
• When immediate seating is limited, begin and manage waitlist, accurately quote approximate wait times.
• Upon seating, offer guests a menu and water, and inform them of their server's name.
• Relay messages to servers and bus persons as needed. Serve as the communication hub of the restaurant. Be in constant contact with the
• Manager on Duty.
• Ensure that all tables are receiving prompt and accurate service, alerting Manager on Duty when attention is needed.
• Occasionally assist servers with orders, delivery of food and clearing tables.
• Thank guests with genuine appreciation as they leave, inviting them to return.
• As guests are leaving, gauge level of satisfaction, listening to any comments, feedback, compliments and complaints and relay them to the
• Manager.
• Attend, stock, and straighten restroom facilities throughout shift.
• Complete any other tasks or directives issued by your Manager in a polite, timely and accurate manner.

Qualifications, Skills and Requirements

• No previous restaurant experience required.
• Must have exceptional grooming habits.
• Be able to work in a standing position for long periods of time (up to 8 hours).
• Be able to communicate clearly and effectively in the predominant language(s) of our guests.