Patient Representative

Patient Representative

Purpose:

Under general supervision, connects patients with necessary services and resources to satisfy medical and social services needs.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Coordinates necessary medical services and resources for patients, and serves as a liaison between patients, clinic staff, various local, state and federal agencies, and external companies and programs.

Works with physicians and other clinic staff to evaluate and identify resources or services needed for patients.

Interviews and gathers information to assist patients with obtaining needed resources or services.

Interprets and explains rules and regulations, Department policies and procedures, and assists patients with applying for various programs and services.

Research and contact pharmaceutical companies for drugs, equipment, information and other services.

Encourages companies, programs, or other entities to donate or assist with needed pharmaceutical drugs, equipment, or other services.

Develops, coordinates and maintain confidential record keeping and filling systems pertaining to patient requests.

Assist staff with clinic programs and outreach activities.

Compiles statistical data for various reports and tracks patients, services and resources, cost analysis, and clinic operations.

Responsibilities - Supervisor and/or Leadership Exercised:

• May provide leadership, work assignments, evaluation, training, and guidance to others

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of local city, state, federal and health laws, rules, and regulations

• Knowledge of community programs and services

• Knowledge of pharmaceutical drugs, medical equipment, medical conditions, and other patient care needs

• Skill in coordination between patients, clinic staff, and others

• Skill in research and persuasion

• Skill in establishing and maintaining good working relationships with the patients, clinic staff, organizations, and companies

• Skill in effectively utilizing community resources and programs

• Skill in oral and written communication

• Ability to take initiative and work independently

• Ability to work well with individuals from a variety of different backgrounds and experience, including patients, clinic staff, community organizations, and companies

• Ability to compile reports on clinic operations, resources, cost analysis, and other services

• Skill in use of basic office equipment, personal computers, and software (i.e. Word, Access and Power Point).

Minimum Qualifications:

• Associate degree in a health, science, or in a field related to the job, plus two (2) years of experience with public health or patient services.

• Any combination of related education and experience may be substituted

Licenses and Certifications Required:

None

Preferred Qualifications:

• Customer service experience

• Experience working in a health care setting

• Experience using electronic health records systems, preferably eClinicalWorks

• Bilingual in English and Spanish

• Experience working with marginalized populations

• Experience with Medical Billing, Insurance Verification, Medicare/Medicaid processing