Customer Service Representative (US)

This range is provided by Wing Assistant. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. About the Position Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are building world‑class teams and automating operations. We’re looking for a Customer Service Representative to start immediately. Base Pay Range Entry Level (1‑3 years of experience): Up to $3,200 Intermediate Level (3‑5 years of experience): Up to $4,000 Expert Level (5+ years of experience): Up to $5,000 Responsibilities Manage inbound and outbound calls Resolve customer concerns effectively and efficiently Build sustainable relationships and trust with customer accounts through open and interactive communication Ensure customer satisfaction in every interaction Keep records of customer interactions, process and update customer accounts and file documents Follow communication procedures, guidelines, and policies Take the extra mile to engage customers Ad hoc tasks Qualifications At least 1 year proven experience as a Customer Service Representative in a B2C or B2B capacity Excellent English communication skills, both written and verbal (at least B2 level) Excellent phone, email, and instant messaging communication skills Solid organizational and time‑management skills Tech savvy and familiar with current technologies, like desktop sharing, cloud services, CRM, and VoIP Experience with word‑processing software and spreadsheets (e.g., MS Office) Knowledge of online calendars and scheduling (e.g., Google Calendar) Proactive and confident with keen attention to detail Technical Requirements USB headset with noise‑cancellation feature Working webcam Computer with at least a 1.8 GHz processor and at least 4 GB RAM Primary internet speed: at least 25 Mbps cable connection Backup internet speed: at least 10 Mbps Benefits Performance incentives Job security and stability Paid training Inclusive culture Upskilling opportunities 100 % work‑from‑home Exceptionally supportive team Opportunities for career growth Fun work environment Holiday and overtime pay Schedule US work hours (20‑40 hours per week) Location This is a remote job Important Notes Only qualified candidates will be invited to take the assessment and scheduled for an interview. We have other vacancies that might interest your friends and colleagues. They can check us out at our Jobs Website. You may also refer your friends using our Affiliate Marketing Program and earn up to $30 if your referral is hired. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr Wing Assistant