Fleet Services and Workout Manager

Aufgaben About Us:
Who is Mercedes-Benz Financial Services?
Mercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle

Why work at Mercedes-Benz Financial Services?
Working at Mercedes-Benz Financial Services is more than a job - it's an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee-centric environment. We're a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture.
Benefits

When working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life

As a new employee, you will have the opportunity to take advantage of the following benefits that go beyond - beginning day one:

Get Rewarded! Competitive salary plus an annual bonus based on company performance and/or personal yearly performance

Need a vacation? How about just some time for YOU! In addition to our vacation time, you'll receive fifteen (15) additional corporate holidays, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you!

Ride in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease Program

We want you to be healthy! Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities

Is your family growing? Enjoy generous paid Family Leave Programs - Six Weeks for New Parents; Adoption Expense Reimbursement Programs - up to $6k per child

Want to go back to school? Tuition Assistance Scholar Program - receive up to $8k in vouchers to complete business-related coursework

• $6k for undergraduate
• $8k for graduate

Job Summary

This role exists to protect portfolio performance, improve customer outcomes, and strengthen end-to-end fleet account management across servicing, collections, and workout resolution. Fort Worth, Tx. location. No sponsorship and no relocation. Post internally and externally for 5 days. MBM Core position. This role is responsible for end-to-end management of Fleet Services and Fleet Workout activities, including customer service delivery, portfolio monitoring, collections, and workout execution

The position leads strategy and operations to:

Deliver best-in-class customer experience (CSI/DSI)

Minimize losses and manage fleet portfolio risk

Oversee fleet lifecycle from servicing through delinquency and workout resolution

The role also provides operational reporting, and executive-level insights, while serving as a key SME for loss projections and strategic credit decisions

Key Responsibilities

1. Fleet Services & Customer Experience (15%)

Lead Fleet Services operations to ensure efficient delivery and adherence to organizational objectives

Manage escalations and resolve complex service issues

Build strong partnerships across sales, credit, funding, and operations to enhance the customer lifecycle

2. Portfolio Management & Risk Oversight (15%)

Monitor fleet portfolio performance, payment behavior, and emerging risks

Maintain oversight of delinquency progression from collections into workouts

Provide forecasting, reporting, and trend analysis to senior leadership

Serve as SME for loss projections and strategic portfolio decisions

3. Workout Strategy & Loss Mitigation (20%)

Lead all Fleet workout activities, including:

Negotiation of restructuring terms with troubled accounts

Determining ability and willingness to pay

Structuring revised contract terms

Manage relationships with high-risk fleet accounts to optimize outcomes

Present restructured credit files to Senior Management and Credit Committees

Drive actions to minimize losses while preserving customer relationships

4. Collections Integration (20%)

Oversee Fleet collections activities as accounts transition into workout status

Coordinate with regional credit teams to ensure consistent collection strategies and loss mitigation

Ensure alignment between servicing, collections, and workout execution

5. Leadership & Team Development (10%)

Lead, coach, and develop a team (direct and indirect reports)

Establish training, performance management, and career development strategies

Review team activities and optimize performance, productivity, and outcomes

Foster a high-performance environment focused on accountability, development, and results

6. Process Improvement & Strategy (10%)

Lead or contribute to initiatives that improve:

Operational efficiency (OpEx)

Customer satisfaction

Portfolio performance

Identify and remove operational roadblocks

Drive continuous improvement across fleet servicing and workout processes

7. Governance, Compliance & Decision Making (10%)

Ensure compliance with:

Global Credit Rules

MB AG / MBFS policies

Regulatory requirements

Make key decisions impacting:

Risk exposure and losses

Customer experience (CSI/DSI)

Team performance and productivity

Key Stakeholders

Internal: Credit, Funding, Collections, Sales, Credit Operations Leadership

External: Fleet customers, dealers, large/at-risk accounts

Executive: Senior Management and Credit Committees

Qualifikationen Qualifications:
Applicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position.
This position requires a minimum of 10 years of overall work experience. Preferred experience includes:
Education:
Bachelor's degree preferred (Business, Finance, Accounting, Economics, or related)

Experience
10+ years of experience in commercial credit, fleet finance, collections, workout, and portfolio management
Demonstrated experience managing high-risk or distressed accounts
Strong financial analysis, negotiation, and restructuring skills
Experience preparing executive-level reporting and recommendations. 8-10+ years of relevant experience across:
Credit / Fleet / Collections / Workout Management
Strong exposure to:
Portfolio management
Loss mitigation and restructuring
Customer service operations

Knowledge Areas
Fleet Credit and Risk Management
Fleet Collections and Workout Strategies
Financial analysis
Customer service operations
Compliance and regulatory frameworks

Skills
Strong analytical and problem-solving skills
Advanced negotiation and financial structuring capabilities
Data analysis and reporting (trend identification, forecasting)
Leadership, coaching, and team development
Relationship management and stakeholder influence
Systems knowledge (e.g., eCreditPro, ALFA, Cognos)

Leadership Impact (Executive Framing)
Drives end-to-end Fleet portfolio performance
Balances customer experience with risk and loss mitigation
Influences strategic credit decisions and executive reporting
Builds a scalable, high-performing team across Services and Workouts

Posting Statement
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Mercedes-Benz Financial Services offers competitive salary, performance-based bonuses and a full suite of benefits including 401(K) with match, generous vacation and personal time, a Mercedes-Benz car program as well as flexible work arrangements

EEO/Minorities/Females/Disabled/Vets

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