PATIENT SERVICES MANAGER

Patient Services Manager

Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafs to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation's largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare's Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually.

We are seeking a Patient Services Manager to lead our Patient Dining Services team at a 200-bed acute care hospital. This role is responsible for overseeing daily patient meal service operations, including a team of approximately 18 Dining Associates, Floor Stock Attendants, and Dish Room staff. As a smaller facility, the manager may oversee all Food & Nutrition team members during assigned shifts and should be comfortable taking a hands-on leadership approach.

The ideal candidate will have a strong background in healthcare food service, patient satisfaction, and regulatory compliance. Knowledge of therapeutic diets and diet order systems is highly preferred.

Key Responsibilities

• Direct and oversee daily patient dining operations to ensure exceptional service, quality, and safety standards.
• Establish departmental goals and implement patient food service programs that meet the nutritional needs of the hospital's patient population.
• Recruit, train, coach, and develop frontline team members while fostering a positive and engaged work environment.
• Ensure compliance with physician-ordered diets and therapeutic nutrition requirements, maintaining accuracy and patient safety.
• Monitor and drive patient satisfaction initiatives, addressing service opportunities and implementing continuous improvement strategies.
• Supervise floor stock, tray line, meal delivery, and dish room operations to ensure efficient workflow and service excellence.
• Maintain compliance with all federal, state, and accrediting agency regulations, including HIPAA, patient rights, and food safety standards.
• Lead and participate in departmental meetings, quality assurance initiatives, performance improvement programs, and hospital-wide projects.
• Provide visible leadership on the floor, supporting staff and operations as needed throughout the shift.

Qualifications

• Associate degree with at least one year of food service experience, or a Bachelor's degree in Food Service Management, Hospitality, Nutrition, or a related field.
• Minimum of one year of supervisory or management experience in healthcare food service, preferably within an acute care environment.
• Certified Dietary Manager (CDM), Registered Dietetic Technician (DTR), or Registered Dietitian (RD) credentials are preferred.
• ServSafe Certification is preferred.
• Working knowledge of therapeutic diets, diet office systems, electronic medical records (EMR), and patient meal ordering systems preferred.
• Strong leadership, organizational, communication, and customer service skills.
• Proficiency with Microsoft Office applications and healthcare technology systems.

This is an excellent opportunity for a hands-on healthcare food service leader who is passionate about patient experience, team development, and operational excellence.