Call Center Associate

DigiDoc, Inc. dba Public Sector Solutions Group

REMOTE CALL CENTER AGENTS – UTILITY SUPPORT

PS2G is actively hiring individuals with strong customer service skills to support regulated utility programs. Candidates should be able to work comfortably in a fast-paced environment, follow structured protocols, and ensure accurate data entry.

What You Will Do

• Answer inbound calls related to billing inquiries, payments, outages, and account updates

• Accurately enter customer data into system records

• Follow established procedures, scripts, and compliance standards

• Assist customers with payment extensions and service options

• Support queue coverage during high-volume periods

What You Bring

• At least one year of customer service experience

• Strong verbal communication and active listening skills

• Ability to handle billing calculations and explain charges

• Comfort working with systems, desktop tools, and customer data

• Willingness to support extended hours during peak utility events

Bilingual Spanish speakers are encouraged to apply.

What PS2G Provides

• Remote equipment package (secured access, laptop, headset)

• Paid training including classroom learning and live-support nesting

• Ongoing development and performance support

• Long-term assignment stability and career mobility

Apply

Vacancy posted 3 days ago

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