Call Center Manager

Role Summary We are seeking a hands‑on, in‑office Outbound Call Center Sales Manager to build, coach, and scale a high‑performing team of Direct Contractor/Insurance Sales Representatives (DCISRs). We are in the home services & Insurance industry. Which means the ideal candidate will have experience working with and selling to local plumbers, electricians, roofers etc. Or with selling to local insurance agents. This is a true player‑coach leadership role. The Sales Manager owns onboarding execution, activity standards, pipeline discipline, and revenue outcomes. You will lead from the front—making sales calls, coaching live, running pipeline and call reviews, and holding the team accountable to clear performance expectations. The ideal candidate thrives in outbound environments, is process‑driven and data‑aware, and enjoys developing talent while consistently driving revenue. In addition to managing the team, the Sales Manager will maintain a limited personal book of business to model best‑in‑class sales behaviors and support key opportunities. This is a full‑time, in‑office role based in Ft. Lauderdale, FL. Who This Role Is For This role is for someone who: Enjoys coaching reps in real time—not managing from a dashboard Is comfortable holding high standards and having direct performance conversations Believes activity drives outcomes and enforces disciplined sales processes Has successfully led outbound B2B sales teams in a quota‑driven, call‑center environment This role is not for someone who: Relies on motivation instead of metrics Prefers a purely administrative or hands‑off management role Key Responsibilities Team Leadership & Coaching Lead, coach, and develop DCISRs through structured training, regular 1:1s, and performance reviews Conduct pipeline reviews, call reviews, roleplays, and deal strategy sessions Coach reps on objection handling, negotiation, storytelling, and value‑based selling Set and model expectations around sales behaviors, KPIs, and outcomes Performance Management Hold the team accountable to activity and revenue metrics, including: Call volume and talk time Prospecting output Proposals and follow‑ups Closed deals and revenue Track performance trends and intervene early when reps fall behind Support reps in building sustainable pipelines across multiple verticals and states Report performance insights and revenue forecasts to senior leadership Pipeline & Process Ownership Enforce disciplined CRM usage and pipeline hygiene Review deal progression and guide next steps to improve close rates Ensure sufficient pipeline coverage to support future‑month revenue Balance focus between new prospecting and active pipeline management Actively prospect alongside DCSRs when needed to drive results and reinforce standards Onboarding & Enablement Ensure new hires progress through defined onboarding milestones: Prospecting readiness CRM and Hub proficiency Product and vertical knowledge Call and email effectiveness Partner with senior leadership to refine scripts, templates, and training materials Identify gaps in onboarding and continuously improve sales enablement Cross‑Functional Collaboration Partner with Operations and Leadership to improve sales effectiveness Provide feedback from the field to improve positioning and client onboarding Outbound Sales Leadership & Coaching Performance and Pipeline Management Strong written and verbal communication Relationship & Account Management Strategic Thinking & Problem Solving Qualifications 3–6+ years of B2B sales experience 2+ years directly managing outbound sales teams in a quota‑driven environment Proven track record of coaching teams to exceed revenue targets Experience selling to SMB, mid‑market, and/or enterprise clients Familiarity with longer sales cycles (2–4+ months) Experience in Home Services or multi‑vertical sales environments a plus Compensation & Location Variable Compensation: Performance‑based bonus tied to team results On‑Target Earnings (OTE): $125,000+ Full‑time, in‑office role based in Ft. Lauderdale, FL Opportunity for increased leadership responsibility upward mobility in title and compensation as the sales organization scales. #J-18808-Ljbffr