Assistant General Manager

Service Center

Horsham

Job Summary

Responsible for assisting the General Manager with the overall operation of their center, including risk management, teammate development, client metrics, production, and administration. Maintaining company goals and standards for performance, growth, and world class customer service.

Essential Job Duties

• Assist in the forecasting of goals and objectives for the center and strive to meet them
• Hire, train, motivate, counsel, and monitor the performance of all center teammates
• Demonstrate a great ability to lead others to achieve success
• Supervise the sales, overall production, and administration of the center
• Ensure that every teammate follows all Caliber standards, policies, and procedures
• Frequently review estimates to ensure accuracy and compliance with company and client guidelines
• Monitor closed jobs and gross profits of the center, communicate trends to the General Manager
• Ensure DRP accounts are managed properly and regularly communicated to the General Manager
• Monitor the performance of each associate and provide timely and specific feedback to the teammate and the General Manager
• Demonstrate behaviors consistent with the company's vision, mission, and values in all interactions with teammates, customers, clients, and vendors
• Establish and maintain good working relationships with other departments, insurance adjusters, and customers to encourage repeat and referral business
• Comply with all Caliber safety rules, guidelines, and standards
• Perform other related duties as assigned to ensure an efficient, effective, and profitable center

Skill/Requirements

• HS or GED; post-secondary education in collision repair preferred
• Typically has experience in the auto repair industry or managing a team
• Must be 21 years of age or older
• Must have a valid driver's license and be eligible for coverage under Caliber's insurance policy (not an excluded driver)
• Advance understanding and knowledge of the repair process/procedures
• Strong analytical and coordination capabilities; capable of effectively prioritizing and multi-tasking
• Highly effective leadership skills including excellent communication skills and the ability to delegate and empower teammates
• Personable, friendly demeanor with a "world class" customer service approach to internal and external customers
• Maintain a well-groomed, professional appearance

Physical Requirements / Working Conditions

Position is based in a normal shop environment. Frequent physical activity such as kneeling, bending, squatting, stooping, lifting above shoulders is a part of daily activity as well as repetitive tasks involving hand and arm motion and lifting objects over 50 pounds. Must be able to push/pull parts carts and cars with assistance. Working environment consists of: exposure to fumes, chemicals, dust, along with high levels of noise. Caliber enforces the mandatory requirement to wear protective equipment. Must have manual dexterity to operate equipment. Subject to weather conditions both inside and outside. Must have visual acuity to determine the accuracy and thoroughness of the work assigned.

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.