Patient Collections Representative

Entech Medical Staffing

Job Description

Now Hiring: Patient Collection Representative

Temporary Assignment – Approximately 3 Months

Immediate Start/Paid Training

Entech Medical Staffing is seeking a detail-oriented and professional Patient Collection Representative for a temporary assignment lasting approximately three months. The ideal candidate will have strong communication skills, excellent attention to detail, and the ability to work with patients regarding outstanding balances in a respectful, empathetic and professional manner.

Job Responsibilities:

Perform proactive follow-up on appropriate outstanding patient balances.
Knowledge of EMR systems. Athena a plus.
Review patient accounts to confirm balances are accurate and appropriate for collection.
Review pending insurance issues, claims, and disputes before requesting payment from patients.
Contact patients to explain outstanding balances, answer questions, and respectfully request payment.
Offer approved payment arrangements and monitor patient compliance with agreed-upon terms.
Maintain accurate documentation of collection attempts, patient communications, and follow-up dates.
Identify and route disputed or potentially incorrect balances to the appropriate department for review.
Provide scheduled telephone backup support as needed.
Recommend appropriate next steps in accordance with established policies and procedures.

Qualifications:

Previous experience in patient collections, medical billing, accounts receivable, or healthcare customer service preferred.
Strong verbal and written communication skills.
Excellent attention to detail and organizational skills.
Ability to handle sensitive financial conversations with professionalism, courtesy, and discretion.
Proficiency with computer systems, data entry, and account documentation.
Ability to follow established policies, maintain confidentiality, and exercise sound judgment.

Ideal Candidate:

The successful candidate will be professional, patient-focused, empathetic, dependable, and comfortable managing collection follow-ups while ensuring account accuracy and providing a positive patient experience.

Assignment Length: Approximately 3 months

Apply Today! If you have healthcare billing or patient collection experience and are looking for a temporary opportunity, we encourage you to apply.

Company Description

Entech Medical Staffing, based in Troy, Michigan, is a woman-owned (WBENC Certified), regional provider of specialized healthcare staffing solutions, proudly serving Southeast and Mid-Michigan since 2009. For job seekers, Entech offers access to a vast network of opportunities, personalized career guidance, and support throughout the employment process, making it a trusted partner for both employers and healthcare professionals in Michigan.

Company Description

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Vacancy posted 10 days ago

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