Room Attendant - $24.50/hour - Full-time

Room Attendant

The Room Attendant is responsible for maintaining clean, comfortable, and well-presented guest rooms while delivering attentive, courteous, and efficient service. This role is essential to ensuring a positive guest experience and upholding Salamander Hotels & Resorts' standards of quality, safety, and hospitality.

Essential Job Functions

• Thoroughly clean and service assigned guest rooms according to established standards.
• Make beds, change linens, and replenish guest amenities and supplies.
• Remove trash and soiled linens from guest rooms and hallways.
• Clean bathrooms, floors, furniture, fixtures, and high-touch surfaces.
• Complete all pre-cleaning duties, including stocking housekeeping carts with linens, guest supplies, and cleaning products.
• Maintain cleanliness of hallways, closets, and assigned public areas as applicable.
• Restock and organize housekeeping closets and replenish chemical bottles for daily operations.
• Clean guest rooms with the door closed unless otherwise requested by the guest.
• Report missing items, maintenance issues, and safety hazards promptly to the Housekeeping Supervisor or Manager.
• Handle lost-and-found items in accordance with established procedures.
• Maintain guest privacy, confidentiality, and room security at all times.
• Assist in laundry when needed.
• Perform additional duties as assigned by management.

Education/Experience

• High school diploma or equivalent preferred.
• Prior housekeeping or hotel experience preferred but not required.
• On-the-job training provided.

Requirements

• Comply with Salamander Hotels & Resorts standards and regulations to encourage safe and efficient hotel operations.
• Must be able to maintain confidentiality of information.
• Ability to understand basic spoken and written English sufficient to follow safety guidelines, work instructions, emergency procedures, and guest service.
• Maintain high standards of personal appearance and grooming, including nametag and pin.
• Maintain regular attendance as required by scheduling, which will vary according to the business needs of the hotel.
• Maintain an attentive, friendly, helpful, and courteous demeanor and approach to all guests, managers, and fellow Service Professionals.
• Maintain regular attendance and punctuality in accordance with scheduling needs, including weekends and holidays.
• Attend all required hotel meetings and training sessions.

Physical Demands

• Long hours are sometimes required.
• Must be able to work on feet for prolonged periods in a fast-paced environment.
• Frequent lifting, pushing, pulling, and carrying of items up to 25 lbs (linen bags, cleaning supplies, small furniture).
• Occasional lifting or moving of heavier items up to 50 lbs with assistance.
• Frequent bending, stooping, kneeling, and stretching to clean guestrooms, bathrooms, and public spaces.
• Visual acuity to check cleanliness and detect imperfections.
• Must be able to hear and respond to guest requests, alarms, and radios/devices.

Work Environment

• Service Professionals are required to perform tasks that involve prolonged standing, walking, bending, reaching and lifting.
• The department requires the safe operation of housekeeping equipment and handling of cleaning chemicals and supplies in accordance with the established safety standards.
• Work is performed in both guest facing and back of the house areas, which may include exposure to varying temperatures, noise levels and frequent interruptions.
• The demands of the department include adherence to quality, safety and service protocols, as well as the ability to manage workload fluctuations depending on occupancy.
• Service Professionals are expected to demonstrate professionalism, teamwork and commitment to maintaining a clean, orderly and welcoming environment at all times.

Benefits

• One free meal in the employee dining room per shift for all service professionals
• Full-time and part-time service professionals are eligible for discounted rates at all Salamander properties
• Full-time and part-time service professionals are eligible for free gym usage
• Free onsite parking
• Free ski pass for full-time service professionals during the winter; those full-timers who opt out of the ski pass are eligible for a bonus
• 50% discount on food and beverage for service professionals in the restaurant
• 25% discount off food and non-alcoholic beverages in the café
• We-cycle program located on-site
• Monthly service professional recognition program
• Eligible for employee referral benefits
• Annual recognition program with a live DJ and raffles
• Winter discounted rate employee housing may be available
• Dark blue jeans are the dress code
• Service Professional pet policy
• Discounted tennis and pickleball rates
• Hiking trails located directly on-site
• White water rafting outing

Summer Activities

• Hike to Crater Lake, the Ute and Hanging Lake
• Bus, Hike or Cycle to Maroon Bells
• The Rodeo In Snowmass Village, Wednesday Evenings
• Mountain Biking on Snowmass or Aspen Mountains
• Attend a free summer concert in Snowmass on Thursday evenings
• Ride the Gondola to the top of Aspen or Snowmass Mountain
• Attend a classical music concert at the Benedict Music Tent
• Fly Fishing
• Horseback riding
• White water rafting
• ATV excursion
• Attend a show at the Wheeler Opera House
• Visit the Historical Society and learn about Aspen's past

Winter Activities

• Ski/Snowboard on Snowmass, Buttermilk, Aspen Highlands, Aspen Mountain (Ajax)
• Snowshoe
• Skin on Ajax in the evening, or in the morning/afternoon/evening at Buttermilk and Snowmass
• Ride the Gondola to the top of Aspen or Snowmass Mountain

Receipt and Acknowledgement

I acknowledge and understand that:

• Receipt of the job description does not imply nor create a promise of employment, or an employment contract of any kind, and that my employment is at-will.
• The job description provides a general summary of the position however it is not all inclusive. I know of no limitations that would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functions.
• Job duties, tasks, work hours and work requirements may be changed at any time.
• Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules, and regulations of Aspen Meadows Resort.
• I have read and understand this job description:

Benefits for full-time employees include but are not limited to the following with an employee contribution: Medical, Dental, Vision, Short-term Disability, and Long-term Disability after 90 days of employment. Employer-provided Basic Life Insurance and Basic AD&D are provided after 90 days of employment. 401K eligibility is available to full-time employees after 90 days of employment, part-time employees can qualify to participate in a 401(k) plan after two consecutive years of working at least 500 hours. Currently, 401K Match is $0.50 on the $1.00 of an employee's contribution up to 6%; there is a 5-year vesting period. Applications for all positions are accepted on an ongoing basis.

Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital