Parts Counterperson
Chapman Auto Group
Description Parts Counter Rare opportunity to join a World class team. Sells parts to all customers, over the counter, through the shop or on the phone. Essential Duties
- Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
- Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
- Answers phone calls, provide price quotes and other information.
- Provides high level of service to internal and external customers.
- Pull and fills orders from stock.
- Notifies the parts manager of out-of-stock parts or shop materials that need immediate attention.
- Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
- Notify the service advisor and the customer when special ordered parts have been received.
- Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
- Follows up on back-ordered parts.
- Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
- Replenishes assigned inventory daily.
- Makes sure all internal requests for parts are billed on service repair order.
- Receives payment from retail customers or obtains credit authorization.
- Ensures that all charge sales are signed by the customer.
- Ensures that all customers receive their copy of the invoice.
- Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
- Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts.
- Keeps front and rear counter areas clean and uncluttered.
- Participates in all training programs that are made available.
- Keeps current on new products and product updates.
- Participates with the parts manager in maintaining a lost sales tracking program.
- Maintains professional appearance.
- High School Diploma or equivalent
- Have 1 year or more experience with auto parts sales
- Ability to work in a fast-paced work environment
- Have strong organizational and time management skills
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, etc.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.
- Must be able to pass a criminal background check and pre-employment drug screening.
- Health insurance with choice of medical plans starting at $84.50/month
- Dental and vision insurance
- Life, STD, LTD, Hospital Indemnity, Accident, and Critical Illness insurance
- 401(k) retirement investment plan with company match
- Accrued paid time off
- Employee Vehicle Purchase Program
- Parts and service discounts
- Professional work environment, with job training and advancement opportunities
- Monday to Friday
- Weekends as needed
Vacancy posted 2 days ago
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