Orientation & Intake Coordinator

Job Description

Job Description

WRTP | BIG STEP is a nonprofit workforce development organization dedicated to connecting individuals with family-sustaining careers in the skilled trades, construction, manufacturing, and other high-demand industries. Through training, apprenticeship readiness, and partnerships with employers and community organizations, WRTP | BIG STEP strengthens the workforce while supporting economic opportunity and equity in the communities it serves.

WRTP | BIG STEP is seeking a qualified and community-focused Orientation & Intake Coordinator to support orientation activities, as well as participant intake, assessment, and program entry, helping individuals access apprenticeship and career pathways. This position requires schedule flexibility, including occasional late afternoon/evening hours and select Saturdays, consistent with program and operational needs.

The Orientation & Intake Coordinator is responsible for facilitating weekly orientations, provides intake assistance, proctors ACCUPLACER testing, and supports case management and follow-up activities, while serving as a liaison between staff, community partners, and participants.

Essential Duties and Responsibilities

Orientation & Participant Services

• Facilitate weekly orientations in accordance with program guidelines
• Provide participant intake assistance, including application support and eligibility review
• Proctor ACCUPLACER testing as part of the intake and assessment process
• Communicate program expectations, requirements, and career pathways
• Support participant progression from orientation through enrollment

Case Management & Follow-Up

• Support case management activities and maintain participant communication
• Track participant progress and complete required follow-up
• Respond to participant inquiries in a timely and accurate manner
• Coordinate referrals and supportive services, as appropriate

Data Entry, Reporting & Compliance

• Perform data entry, tracking, and reporting in accordance with program and funder requirements
• Maintain accurate and complete participant records (ETO preferred)
• Conduct routine data quality checks
• Assist with report preparation for internal and external stakeholders
• Support presentation of program data as needed

Partnership & Program Support

• Serve as a liaison between WRTP | BIG STEP and community partners
• Coordinate and connect participants to supportive services, as applicable
• Support implementation of outreach and retention strategies
• Assist with documentation, referrals, and follow-up systems

Other Duties

• Respond to general inquiries and triage calls as needed
• Support day-to-day office and program operations
• Perform other duties as assigned, consistent with the scope of the position

Requirements

• Bachelor’s degree preferred; equivalent combinations of education and outreach experience will also be considered
• Minimum 2+ years of case management experience preferred
• Experience with database systems required (ETO preferred)
• Knowledge of workforce development and/or apprenticeship pathways preferred
• Strong presentation and communication skills
• Experience working with diverse populations
• Valid driver’s license and access to an insured vehicle
• Proficiency in Microsoft Office
• Bilingual skills a plus

Knowledge, Skills, and Abilities

• Ability to build and maintain professional relationships in the community
• Ability to provide culturally responsive services
• Strong communication and interpersonal skills
• Effective organizational and time management skills
• Problem-solving and decision-making ability
• Ability to manage multiple tasks and priorities
• Professionalism, integrity, and confidentiality

Schedule

• Monday – Friday, 8:00 AM – 5:00 PM
• Flexibility required based on program needs, including evenings and occasional Saturdays

Benefits

• This is a represented position and is subject to the terms and conditions of the applicable collective bargaining agreement
• Hourly pay: $25.00 – $26.00, consistent with the negotiated wage structure and based on experience
• Health Insurance – Employer pays 85% of premium
• Dental & Vision Insurance – 100% employer-paid
• Life & AD&D Insurance – 100% employer-paid
• Short- and Long-Term Disability – 100% employer-paid
• Vacation and personal days after probation
• 14 paid holidays annually
• Retirement Contribution – 10% of monthly salary

WRTP/BIG STEP is an Equal Opportunity and ADA-compliant employer committed to fostering a diverse, inclusive, and equitable workplace. All employment decisions are made in accordance with applicable federal, state, and local laws, including Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) requirements. We comply with applicable regulations, including but not limited to 41 CFR 60-1.4, 60-250.4, and 60-741.4, and do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic.

Reasonable accommodations will be provided to qualified individuals with disabilities in accordance with the ADA. WRTP/BIG STEP encourages applications from individuals of all backgrounds and experiences, including those from historically underrepresented populations.