Business Systems Analyst II - Information Technology

Job Description Summary Department - Information Technology Job Description OPEN TO CURRENT PIMA COUNTY EMPLOYEES ONLY Job Type: Classified Job Classification: 5312 - Business Systems Analyst II Salary Grade: 14 Pay Range Hiring Range: $63,544 - $76,252 Annually Pay Range: $63,544 - $88,961 Annually Range Explanation: Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity. Pay Range is the entire compensation range for the position. ITD is seeking a Senior Business Systems Analyst (BSA II) to be a member of our Customer Service Delivery Model and join a team of BSAs supporting various Pima County departments. This role involves close cooperation and coordination across the entire IT Department, with particular focus working with technical and non-technical resources in the analysis of processes, communication across IT and to non-technical users and leadership in the implementation of processes or applications. The successful candidate will be: • Self-motivated • Thorough, with attention to detail • Enthusiastic • Always learning • Able to work effectively with technical specialists, business specialists, and customers We offer an opportunity to apply and expand your skills, work in a supportive team environment, and advance your career. Bring your energy, enthusiasm, professionalism, and drive for continuous improvement—and help make a difference in your community by supporting the mission of Pima County government. This is an in-office position located in Tucson, AZ, and cannot be remote. The Information Technology Department is unable to provide visa sponsorship for this position. Essential Functions: As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor. Engages with multiple Pima County departments or elected officials Subject Matter Experts (SMEs) to gain understanding of how the entities operate to deliver on its mission; Researches and documents the technical tools (hardware and software) that enable business operations for multiple departments and/or elected officials; Identifies and documents areas of operational improvement that can be gained via changes in technology; Communicates proposed changes in technology to technical teams and/or third-party vendors for design, development and deployment via requirements definition documents, work items in a work management tool, visual representations, and oral presentations; Coordinates requirements definition and business case for change with multiple departments and/or elected officials SMEs; Provides status updates to leadership in oral and written form; Executes project management techniques (Agile, Waterfall, etc.) to ensure efficient and effective delivery of technical solutions for multiple departments and/or elected officials; Effectively negotiates for viable solutions to technical, process and priority conflict resolution; Serves as a team member to deliver technical solutions on larger projects and/or for multiple departments. Minimum Qualifications: Four years of experience in business process analysis or computer hardware, software or database development, maintenance, or testing. (Relevant professional level experience and/or education from an accredited college or university may be substituted.) OR: One year of experience in a Pima County Business Systems Analyst I or related classification as determined by the department head at the time of recruitment. Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application. Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.): Minimum one (1) year experience in IT applications supporting and administering various business system applications. Minimum one (1) year experience gathering and documenting requirements. Minimum one (1) year experience in analysis of current business processes, development and documentation of new business processes, gaining acceptance of the new or modified business process, and implementing revised and new business processes. Minimum one (1) year experience working in an environment with multiple customers, both internal and external to their organization, who have a wide range of complex business requirements in an IT context. Selection Procedure: Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process. Supplemental Information: Licenses and Certificates: Valid driver license is required at time of application. Valid AZ driver license is required at time of appointment. The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant’s suitability to operate county vehicles in accordance with Pima County administrative procedures. Failure to obtain and maintain the required licenses and certifications shall be grounds for termination. Any offer of employment resulting from this recruitment is contingent upon Fleet Services’ review and approval of the candidate’s driving record. Special Notice Items: Some positions may require completion of a satisfactory personal background investigation by the court or law enforcement agencies, due to the need for access to County Attorney and Court facilities, records, and communication systems. The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County. The Information Technology Department is unable to provide visa sponsorship for this position. Physical/Sensory Requirements: Repetitive wrist, hand and/or finger movement. Ability to communicate clearly (verbal, written). Must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access filing cabinets, office machinery, etc. Physical and sensory abilities will be determined by position. Working Conditions: Constantly operates a computer and other office productivity machinery such as a calculator, copy machine and computer printer. Working conditions will be determined by the position. EEO Information: Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law. Pima County stands out as an exceptional workplace, offering a supportive environment that fosters professional growth and personal satisfaction. As one of the largest employers in the region, Pima County prioritizes its commitment to creating a diverse and inclusive workplace, recognizing the unique contributions of each employee. Embracing innovation and collaboration, Pima County provides multiple opportunities in which individuals can make a meaningful impact on their community. One of the key advantages of working for Pima County is its comprehensive benefits package. Employees enjoy competitive salaries, generous health insurance coverage, and retirement plans that contribute to long-term financial security. Pima County recognizes the importance of a healthy work-life balance, offering flexible work schedules, a generous family leave policy and wellness programs that prioritize employee well-being. Furthermore, Pima County takes pride in fostering a culture of continuous learning and development. Employees benefit from opportunities for professional advancement through training programs, workshops, and educational reimbursement programs. In addition, a County-wide employee recognition program rewards employees who exemplify the County values of being accountable, respectful and ethical as well as providing great customer service. By joining Pima County, individuals become part of a dedicated team working towards a common goal: enhancing the quality of life for residents and building a vibrant future. Pima County is not just an employer; it's a community that values its employees, encourages their growth, and invests in their success.